atcomsystems.ca/forum Forums Computers & Programming Computers, Software, Accessories Fax server question

1. Do you have your phone system route different DID numbers to different extension. Then assign a dedicated modem to each extension?

No I have 4 modems in my fax server 1 dedicated outbound, 2 inbound/outbound, 1 dedicated inbound.

The system then forwards the call to one of the 3 inbound modems just like it does with VoiceMail extensions (I have a Comdial FXII system). And it also forwards the DID digits.

2. Do you have your phone system somehow pass through the DID numbers via a DTMF tone or some other method that your fax server can recognize?

Yes via DTMF.

3. Do you used the SMDR data of your phone system to somehow match up to the received fax in order to route it?

NO.

HTH,
-David

You got it now samsungsys..

Some systems will give you the direct option to send DTMF out to regular analog extensions, others (especially "older" models) require you to use a second "voicemail group" for the system to send out DTMF tones. The trick then is to find a fax server that is cabable of understanding to digits being sent to it. Most fax servers have the capability to create custom forms.

Have you guys ever encountered a phone system unable to pass through the DTMF digits to a fax server?

Perhaps, it may use a priority voicemail card and not be design to pass down those digits to any extensions?

I am not sure if any fax server companies has ever complied a list of compatible phone systems which are able to pass through DTMF digits. I think that most techs do not know offhand how to do this.

Have you ever setup a fax server of any Samsung phone system?

Thanks.

Which Samsung system?

iDCS 500

Do you know how to do this on any Samsung system?

Thanks.

If you know how to do this with the Idcs 100, that would be find too. I think the principal is the same on all the Samsung system expect maybe the IP systems which I'm not sure about.

If you know if this can be done, please let me know.

Even if it is just a yes or no.

Thanks.

Yes the 500 can do it. You dont need the voicemail to make this happen. If you are using a PRI (DID) the you simply route the calls based on CLI or DID to the fax server. If you need the number dtmf'd to the fax server just have it repeat CLI or DID and it will send the digits received to the fax server.

Yes you need to have a modem and fax server attached to the sli group or station. Unless you have a vpmf module in the voicemail.

Great! Thank you so much for the explanation.

I have a few more questions if you don't mind.

1. How do you route calls based on CLI ? I know how to route calls with DID (MMC 714 ) or based on trunk however I am not sure how to route calls based on CLI without the SVMI voicemail. Can you tell me which program that is located in?

2. When you say " Just have it repeat the CLI or DID and it will send the digits received to the fax server"

Can you let me know which programs that feature is located in? I thought I knew pretty much all the programs in the manual but I do not know which one is needed to repeat these digits?

Does this involve making the SLI extension assigned as a voice mail port or something like this?

3. Do you know for sure that the iDCS 100 does not do this or you only tried this on the iDCS 500?

I am glad to hear that someone has figured out how to configure this for the Samsung.

Thanks again for your help!

When you are looking at the mmc's at the bottom of the page you will find assoc and default mmc's relating to the did and cli information. I really think you need to get a dealer involved at this point. I know you have the manny but I will tell you it will save you time and money for the short period of time they will be onsite. You may also learn some things from them if you ask to be trained on how to do these things.

You didnt ask about a 100 and nobody mentioned that until now. But to answer your question yes the 100 can do it too.

Just as a note like was said before most phone systems can do these things you just need to understand how to make it happen

Hello.

I am embarrassed to say that I am a Samsung dealer but I still do not know how to repeat the digits. I have asked around and this information is not really documented on how to repeating digits for fax servers.

If you can be so kind as to PM me which program number you are looking at, I would really appreciate it. I will not take up any more of your time but if you could at least point me in the right direction, I can take it from there.

Thanks.