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Joined: Dec 2006
Posts: 106
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Member
Joined: Dec 2006
Posts: 106 |
UltraVNC Singleclick is a nice program to have, the only down side is the client program has the IP's to connect back to hardcoded into it. I have one that I can email to a customer or one of my tech's in the field and it pushes back to my office PC, works nicely, it is quick, and the price can't be beat.
I had a trial version of LogMeIn Pro and never used any of the extra features, I didn't notice when I was cut back down to the free version, except for the banner changing. I have been using the free one for about six months now, it even supports multiple monitors on the remote end.
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Joined: Sep 2008
Posts: 142
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Member
Joined: Sep 2008
Posts: 142 |
I'm not familiar with TeamViewer, but the "install" client side seems about the same, BomGar is the same trip. I like GoToAssist simply because it has feeatures (which they may all have now) that really come in handy like rebooting the client computer into Safe Mode, and you get a full hardware diagnostic to tell you what hardware you're dealing with, and yo ucan share your own screen. Like I say maybe all of the other options (sans VNC) can do this...I love VNC, but only while in a LAN. It's fast slick and you can fastpush an install on a LAN if you got a machine with no user or no keyboard/mouse. I need to checkout TeamViewer.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I have used Teamviewer as well, but I need a connection that doesn't require a person there. As far as LogMeIn, I wanted the remote printing, file transfer, and add users feature, which I just found out costs more to have the multiple users. So I think I will just settle for the LogMeIn free version.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Originally posted by junkbox:
I use Citrix GoToAssist, but I'm supporting 60+ users. LogMeIn is fine for what it is. Bomgar is also kinda cool if you have to support Blackberrys or Windows Mobile as well. I would only use VNC within a network, because it is open source, there have been instances in the past with various flavors of VNC being vulnerable to outside attack (cause you gotta poke holes in th erouter as well, same with RDP). If i need to get into a network segment, I'll RDP into the terminal server then VNC my way around the LAN. I've just had bad experiences with an out facing VNC box. GoToAssist ain't as cheap as $250 a year, but you get some decent reporting out of it to bill back customers, and you can reboot in safemode, and stay connected, you can have multiple sessions, set up unattended support, get diagnostic info etc. I know it's a redundant post, but I couldn't have stated it any better... so consider this a "x2" for this  GoToAssist is super easy for the end user/customer. You email them a link or tell them to go to "fastsupport.com" and give them a key. Within minutes you're connected and have full access to their machine. The file transfers work seamless and it's easy to chat too.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I got LogMeIn to refund my money after I found out that buying the pro version didn't allow me to add users. I figured out another work around for each site, and the LogMeIn free version works just fine. I have about $125 into hardware for the remote PC. It has pretty much paid for itself already. I wish I would have thought of this sooner, but then again, at the time, hardware was more expensive.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
I just saw the Bomgar product in use. Pretty slick!
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Joined: May 2004
Posts: 1,664 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,664 Likes: 4 |
I use log me in, free, but I do pay for the Logme in central.
Central allows me to provide deployment links for other techs to install the program for me, and I can make user accounts for all of our staff to use logmein free.
Fot eh people that need help on the spot, I use teamviewer as well.
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