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Joined: Sep 2007
Posts: 67
Member
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Member
Joined: Sep 2007
Posts: 67 |
I have a E80PT hook up to a Verical Debut 2 port analog when I try to log into the supervisor mailbox 70 the system does not respond when I dial 70. I am using a ATI-X as Station 16 for the Voice mail Port. I can call the voice mail port 16 and get a greeeting that says, If you know the party of the ext you can dial it now. When I dial 70 it keeps giving me options. Can I get some help on this problem please.
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
Are you dialing 70 or #70?
Justin
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Joined: Sep 2007
Posts: 67
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Member
Joined: Sep 2007
Posts: 67 |
I dial 16 to reach the voice mail port and then when the greeting comes on I dial 70. I use the same procedure and dial #70 and still can not access the mailbox 70. The Voice mail prompt says the operator is not available now. The sticker number is 96-1043-001. I mention the sticker number because the Installation Guide says you can use that number to identify if the unit is analog. However the book say 96-0612 is 2 port analog, 96-0532 is 4 port analog. 96-1043 is not even mention. When I dial 70 or #70 the voice prompt keeps talking as if it does not hear me dialing 70 or #70. Thanks for the help.
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Joined: Sep 2007
Posts: 67
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Member
Joined: Sep 2007
Posts: 67 |
I forgot to mention that I only have 1 port hook up from the ATI-X, Common 2 and Line 2 are defective.
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
"When digit received, wait for more digits" may be set to No, which could explain this. Also, box 70 may not exist.
Justin
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Joined: Sep 2007
Posts: 67
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Member
Joined: Sep 2007
Posts: 67 |
This is a new system install, the Debut is new out of the box. I am trying to configure the Voice Mail buy using the Teleparameter Feature. Do I have to hook up a laptop to configure the VM?
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
It's a heck of a lot easier, by far!!
Justin
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
You always do first time setup by teleparameters. Then you can use the laptop to configure.
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