sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Comdial Telephones & Systems error in acriving database vmmi

I have comdial dxp system with version 13b vmmi software, I have tried to archive the database but continue to get an error message at about 20% into it. any suggestion to what it may be. I have changed the comm port on computer side as well as on the dxp switch to different comm ports with no results.

Make sure your in com 1 or 2 ( A or B )right on the cpu of the DXP. Com 1 is yur best bet.

Also try dropping you baud down to 2400.

Are you archiving to the hard drive or floppy drive. I would go to the hard drive first.

I have tried to back up to both hard drive and floppy. Same result, fails at 25%. Yes, it is connect to port 1.

Have you relaoded the VMMI on the computer?

Make sure you're not using your laptop on battery power. I had problems when archiving without being plugged directly in a power outlet.

Is this the Concierge site? if so it should have vmmi on the concierge PC. try backing it up there to the hard drive. The floppy will fail every time.

Yes, it is a conceirge system and I have tried it from the laptop with the same problem. But it is loaded on the desktop, which is where I am trying to archive from.
dxp version 13B, vmmi version 15a.

Is the DXP properly grounded? that sometimes causes problems with serial communications.

It seems as it is grounded correctly. Has a separate wire grounding terminal that is connecting to the outside world, as to say.

I can dial into the concierge pc and take a look if you like. it should have pcanywhere running on it. Is it a DXP or DXP plus? On a plus the concierge pc MUST be connected to a com card and not the CPU.

[This message has been edited by CMDL_GUY (edited July 01, 2004).]