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Joined: Jun 2004
Posts: 37
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I have comdial dxp system with version 13b vmmi software, I have tried to archive the database but continue to get an error message at about 20% into it. any suggestion to what it may be. I have changed the comm port on computer side as well as on the dxp switch to different comm ports with no results.
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Joined: Apr 2004
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Make sure your in com 1 or 2 ( A or B )right on the cpu of the DXP. Com 1 is yur best bet.
Also try dropping you baud down to 2400.
Are you archiving to the hard drive or floppy drive. I would go to the hard drive first.
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Joined: Jun 2004
Posts: 37
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I have tried to back up to both hard drive and floppy. Same result, fails at 25%. Yes, it is connect to port 1.
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Joined: Apr 2004
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Have you relaoded the VMMI on the computer?
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Joined: Sep 2003
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Make sure you're not using your laptop on battery power. I had problems when archiving without being plugged directly in a power outlet.
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Joined: Jul 2003
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Is this the Concierge site? if so it should have vmmi on the concierge PC. try backing it up there to the hard drive. The floppy will fail every time.
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Joined: Jun 2004
Posts: 37
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Yes, it is a conceirge system and I have tried it from the laptop with the same problem. But it is loaded on the desktop, which is where I am trying to archive from.
dxp version 13B, vmmi version 15a.
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Joined: Feb 2004
Posts: 323
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Is the DXP properly grounded? that sometimes causes problems with serial communications.
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Joined: Jun 2004
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It seems as it is grounded correctly. Has a separate wire grounding terminal that is connecting to the outside world, as to say.
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Joined: Jul 2003
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I can dial into the concierge pc and take a look if you like. it should have pcanywhere running on it. Is it a DXP or DXP plus? On a plus the concierge pc MUST be connected to a com card and not the CPU.
[This message has been edited by CMDL_GUY (edited July 01, 2004).]
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