web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#30913 01/13/05 08:05 AM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
I have a customer that has about 30 sys. speed dial with their dx80(A33). Problem is that every so often when they press the key(or code) for spped dial it gives them dead air and the call doesn't always go through. Any thoughts?

------------------
| Telephone Systems | Voice & Data Cabling

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#30914 01/13/05 08:27 AM
Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
try putting a pause in as the first digit.
mark

#30915 01/13/05 08:30 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
CAP:

1. Are the speed dials programmed to dial a "9" for that CO group??
2. If so, perhaps there is an "empty" port included in your group--and everytime the group is accessed and that particular port is the next one open---dead air.
Good Luck

#30916 01/13/05 10:14 AM
Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
the system tries to dial out using line one first and works through the lines. If a line port is vacant is tries to dial then shows the "no loop current" on the LCD. That could be it. I just checked it here.
mark


[This message has been edited by markk (edited January 13, 2005).]

#30917 01/13/05 11:49 AM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
Basically what happens is when they enter the sys. dial code or feature key they get silence no matter what. They never hear the system dialing the number. Sometimes it goes through, sometimes it doesn't.

------------------
| Telephone Systems | Voice & Data Cabling

#30918 01/13/05 02:12 PM
Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
if it's trying to dial the LCD screen should show the number it wants to dial. Do you get that? I'd put a known good co. line DN in front of the speed dial, like 740 - 741 etc.. and a pause, and see if it grabs a trunk and goes.
mark

#30919 01/13/05 03:05 PM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
The number does show on the lcd. Adding a pause sounds like a good possible solution.

------------------
| Telephone Systems | Voice & Data Cabling


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
1 members (Toner), 124 guests, and 238 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5