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Joined: Apr 2005
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I have a DSU with mostly default settings. The only thing I have programmed is the prime line and direct ring features for the workstations. With the scout I do get a link to the base, but cannot get dial tone.
The phone works great on the DXP at my other office, so I know it is some programming issue on the DSU that I am missing. The DSU programming manual indicated I must enable the headset feature, which I did, but still cannot get the scout to pick up a dial tone.
How should I program these workstations to get the scout to work?
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What rev is the software on the DSU? The scout compatibility did not come in until 16A. ------------------ BIGDOG3c ![[Linked Image from home.columbus.rr.com]](https://home.columbus.rr.com/toddmiriam/animations/bulldog1.gif) PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM
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Joined: Apr 2005
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I can only program through the phone, so how do I determine what software version I am running? <font face="Verdana, Arial" size="2">Originally posted by BIGDOG3c:
What rev is the software on the DSU?
The scout compatibility did not come in until 16A.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
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Look on top of the dsu cabinet. Software cart is on the left and should have a small visable label. Do not pull the cart out!!
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Joined: Apr 2005
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OK. I will do that this afternoon and write you back. Thanks! <font face="Verdana, Arial" size="2">Originally posted by jwooten:
Look on top of the dsu cabinet. Software cart is on the left and should have a small visable label. Do not pull the cart out!!</font>
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Joined: Apr 2005
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I have 14A. How do I go about getting it upgraded? <font face="Verdana, Arial" size="2">Originally posted by roni:
OK. I will do that this afternoon and write you back.
Thanks!
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Joined: May 2003
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You are going to have to buy a new cartridge. ------------------ Avaya Telephone Repair Comdial Telephone Repair [This message has been edited by paul144 (edited August 11, 2005).]
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Joined: Apr 2005
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Are those redily available? I am having difficutly finding the part. <font face="Verdana, Arial" size="2">Originally posted by paul144:
You are going to have to buy a new cartridge.
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Joined: Apr 2005
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Woul the same software reve apply on a DSU II? <font face="Verdana, Arial" size="2">Originally posted by paul144:
You are going to have to buy a new cartridge.
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<font face="Verdana, Arial" size="2">Originally posted by roni:
I have 14A. How do I go about getting it upgraded?
</font> The best thing to do is to contact you local vendor. This is not something you should try and tackle on your own. You may end up screwing up your programming. But if you realy want to try it on your own. email me and I will get you a price for new software. I need to know the cabinet model number off the side of the cabinet. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM [This message has been edited by BIGDOG3c (edited August 12, 2005).]
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