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Joined: Jan 2006
Posts: 11
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Joined: Jan 2006
Posts: 11 |
If the caller picks up the handset, dials 1304 and waits 2 seconds, the line goes fast busy. This is on a PRI circuit and the phone company advises they aren't causing the issue from the 5ESS switch. Any way I can hold this line open with their switch, enabling me to dial more digits after a pause? Thanks.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Welcome to the board. Yes you can adjust the pausing. You need to find out if the customer has ARS invoked.
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Joined: Feb 2005
Posts: 1,018
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Joined: Feb 2005
Posts: 1,018 |
Can you give us some swith info - rev of software? Also, are you a Comdial tech?
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
You need to use ARS now that you have PRI, this way all the dialed digits are stored and sent at one time.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
I have PRI at my office and don't use ARS. Just dial 9 and it works fine.
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Joined: Sep 2004
Posts: 86
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Joined: Sep 2004
Posts: 86 |
System Timing, Dial time complete. Set to 3-4 seconds.
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Joined: Jan 2006
Posts: 11
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Joined: Jan 2006
Posts: 11 |
No, I'm not the vendor. I actually work for a phone company and the vendor was blaming us. So I want to ask you guys, because you guys seem to know the answers to everything that I've seen.
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
It's good of you to put forth the effort to work with us, to often the BOC's are not interested in a resolution if they can say "it's not us".
Thanks, and welcome to the board.
Mark
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Joined: Jan 2006
Posts: 11
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Joined: Jan 2006
Posts: 11 |
I understand what you are saying. I have some co-workers that have that mentality. I like to prove things one way or the other. Thanks guys. I look forward to talking to all of you on here some more, you guys are very knowledgeable.
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