Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
More than 8 calls = "No Lines available" message
#34851 07/12/06 01:40 PM
Joined: Jun 2006
Posts: 2
Member
OP Offline
Member
Joined: Jun 2006
Posts: 2
We have been working on this issue with our vendor for months to no avail. We have an FXT with a PRI. All 23 channels on the PRI should be 2 way. However, if more than 8 outbound calls are placed, all phones get a "No Lines Available" message.
The vendor has assured me that the trunk group is larger than 8 trunks.
Here's what we've done:
*PRI testing with both carrier & CPE on site.
*Swapped the PRI card
*Swapped the PRI card slot
*Collected/analyzed errors
*Had a 2nd vendor come in and examine the programming.
*Escalated to Comdial.

Right now, we're talking about trying to budget for a whole new PBX. Any thoughts would be appreciated.

Comdial Telephones & Systems
Re: More than 8 calls = "No Lines available" message
#34852 07/12/06 04:31 PM
Joined: Aug 2004
Posts: 9,010
Admin
*****
Online Content
Admin
*****
Joined: Aug 2004
Posts: 9,010
1. Check how many lines are programmed in your outbound line group. You may have multiple line groups and it's not stepping between them. I would turn off ARS and try direct dialing and see if the problem is a switch or carrier problem.

2. Button map all 23 B channels on a 24 button set and check that they are all in service.


[Linked Image]
Re: More than 8 calls = "No Lines available" message
#34853 07/12/06 08:20 PM
Joined: Feb 2006
Posts: 150
Member
Offline
Member
Joined: Feb 2006
Posts: 150
Yep, what RBF said.

Re: More than 8 calls = "No Lines available" message
#34854 07/13/06 07:23 PM
Joined: May 2005
Posts: 927
Member
Offline
Member
Joined: May 2005
Posts: 927
Sometimes it is thge little thing snot checked that are the solutions.


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
Re: More than 8 calls = "No Lines available" message
#34855 07/14/06 08:30 PM
Joined: Jun 2004
Posts: 4,545
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,545
RBF has some great things to try. Start there, and let us know what you find.

Re: More than 8 calls = "No Lines available" message
#34856 07/15/06 09:40 AM
Joined: Nov 2004
Posts: 517
Member
Offline
Member
Joined: Nov 2004
Posts: 517
If the suggested procedures don't shed any light on your problem, you can send the database to us for analysis. Comdial will no longer provide any support on the FXT-sorry to say.


ElectSys Tech LLC
Hosted Phone Systems Solutions Provider
Allworx, Sangoma, FreePBX
Telephone & computer systems in the Jefferson City, Columbia MO area.

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
You don't know Jack!
by Professor Shadow - 07/12/20 02:57 AM
SL2100 night mode switching
by teleco - 07/11/20 04:19 PM
Suttle Apparatus Acquisition.
by dexman - 07/11/20 03:59 AM
Headset in-use relay
by SST - 07/08/20 06:33 PM
Partner ACS AA
by mtncomm1 - 07/08/20 04:18 PM
Who's Online Now
32 members (Curlycord, hitechcomm, Touch Tone Tommy, Mercenary Roadie, hbiss, dexman, Bob3470, Yoda, mongo5150, Professor Shadow, newtecky, Shelbyrich, usedphones, justbill, EV607797, Avidcomm, pvj, Carl Navarro, nortelvoip, metelcom, Ruben, BTS01, teleco, ThePhoneConnection, Stix1, RATHER BE FISHING, dans, vicbob, KRRath, LoonCreek, Coral Tech, HMHRIT), 499 guests, and 51 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,809
Posts636,355
Members49,311
Most Online5,661
May 23rd, 2018
Today's Birthdays
hornet, LifesaverM, Old Dog No Tricks, Ryan Jones
Newest Members
StevCom, DaleG, jlspeck, Real Estating, ForestHillChurch
49310 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 23
dans 11
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners