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Joined: Jun 2006
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We have been working on this issue with our vendor for months to no avail. We have an FXT with a PRI. All 23 channels on the PRI should be 2 way. However, if more than 8 outbound calls are placed, all phones get a "No Lines Available" message.
The vendor has assured me that the trunk group is larger than 8 trunks.
Here's what we've done:
*PRI testing with both carrier & CPE on site.
*Swapped the PRI card
*Swapped the PRI card slot
*Collected/analyzed errors
*Had a 2nd vendor come in and examine the programming.
*Escalated to Comdial.

Right now, we're talking about trying to budget for a whole new PBX. Any thoughts would be appreciated.

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Joined: Aug 2004
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1. Check how many lines are programmed in your outbound line group. You may have multiple line groups and it's not stepping between them. I would turn off ARS and try direct dialing and see if the problem is a switch or carrier problem.

2. Button map all 23 B channels on a 24 button set and check that they are all in service.


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Joined: Feb 2006
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Yep, what RBF said.

Joined: May 2005
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Sometimes it is thge little thing snot checked that are the solutions.


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
Joined: Jun 2004
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RBF has some great things to try. Start there, and let us know what you find.

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If the suggested procedures don't shed any light on your problem, you can send the database to us for analysis. Comdial will no longer provide any support on the FXT-sorry to say.


ElectSys Tech LLC
Hosted Phone Systems Solutions Provider
Allworx, Sangoma, FreePBX
Telephone & computer systems in the Jefferson City, Columbia MO area.

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