sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Timeout?

Print Thread

Rate Thread

Page 1 of 2

Timeout? #35219 09/27/06 04:05 AM
Joined: Dec 2004 Posts: 40 Evanston, IL USA lwruk Member
lwruk Member Joined: Dec 2004 Posts: 40 Evanston, IL USA	I have a comdial DXP, feature set 16a. The problem I am having is that if a user hesitates for just a second or two while dialing out, hey get a message telling them the number cannot be completed as dialed. They practically need to have the number memeorized and dial it without error to complete the call. Is this a switch problem, or a problem with our PRI? TIA!

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: Timeout? #35220 09/27/06 06:20 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	It's your timers in the DXP for the ARS programming.

Re: Timeout? #35221 09/27/06 07:11 AM
Joined: Dec 2004 Posts: 40 Evanston, IL USA lwruk Member
lwruk Member Joined: Dec 2004 Posts: 40 Evanston, IL USA	Thanks, but I am not sure where to find that. Under Programming\|Tool/ARS... I have three options: Restriction Tables, Route Tables, and Modify Digit Tables...

Re: Timeout? #35222 09/27/06 08:46 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	You won't find it under ARS. It's under timing.

Re: Timeout? #35223 09/27/06 09:02 AM
Joined: Dec 2004 Posts: 40 Evanston, IL USA lwruk Member
lwruk Member Joined: Dec 2004 Posts: 40 Evanston, IL USA	Thanks! I'll check it...

Re: Timeout? #35224 09/27/06 10:14 AM
Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va. CMDL_GUY Member
CMDL_GUY Member Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va.	This will happen if you are not using ARS as well. You need to program ARS if it is not already set up.

Re: Timeout? #35225 09/28/06 07:43 AM
Joined: Dec 2004 Posts: 40 Evanston, IL USA lwruk Member
lwruk Member Joined: Dec 2004 Posts: 40 Evanston, IL USA	I don't think I am - I modifed some of the timing parameters and matched them to another Comdial switch that is not having any issues and it didn't change anything.

Re: Timeout? #35226 09/28/06 07:58 AM
Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va. CMDL_GUY Member
CMDL_GUY Member Joined: Jul 2003 Posts: 6,768 Mt. Sidney, Va.	You are going to have to use ARS if you have PRI. The ARS hold the digits as you dial them (it does not hold the pauses in dialing)and then releases the digits at one time.

Re: Timeout? #35227 09/28/06 11:29 AM
Joined: Dec 2004 Posts: 40 Evanston, IL USA lwruk Member
lwruk Member Joined: Dec 2004 Posts: 40 Evanston, IL USA	I found that out, and no matter what I do in timers, it doesn't change anything. The user sees little "p"s accross the display if they take any longer than necessary when dialing out.

Re: Timeout? #35228 09/28/06 11:40 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	That's because you have ARS dialing pause turned on. Turn that off. Do you have ARS built and turned on?