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Joined: Jul 2007
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We recently got voice mail through the phone company and the instructions are telling us to hit the switchhook or flash button. From reading the manual on our Comdial Impact I believe we can use the TAP button for this but it doesn't work. Possibly it isn't programmed right. How do you program this button to be a switchhook or flash button?
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Joined: Oct 2001
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you need to program the flash time, and yes, you use the tap button. A flash is a momentary disconnect sent toward the telco. "How to" program depends on the phone system, the impact phone was used on several system flavors. This programming is installer level not a user or admin feature. As such, the instructions won't be listed in this open forum, rather you should contact someone here by private message or email, or hire a local tech to set it up for you.
Mark
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
Start off with which phone system you have. That makes a difference.
Then we will know which feature code to try after you press Tap.
If we get that far and it disconnects the call, your flash timer is probably set to default (which will cause the disconnect) and at that point you would need to get an installer involved.
Or you could save the steps and get an installer involved first, and knock it all out at once.
Justin
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Joined: Jul 2003
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We are in Virginia, give us a call!
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Joined: Jul 2007
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Originally posted by 5years&counting:
Start off with which phone system you have. That makes a difference.
Then we will know which feature code to try after you press Tap.
If we get that far and it disconnects the call, your flash timer is probably set to default (which will cause the disconnect) and at that point you would need to get an installer involved.
Or you could save the steps and get an installer involved first, and knock it all out at once.
Justin
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Joined: Jul 2007
Posts: 6
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All I know is that it is a Comdial Impact Phone System as I stated in the original post. What other information do you need?
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Joined: Jul 2003
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I have responded to your PM. As Mark stated this topic cannot be dealt with in the open forum.
Please read your PM, we can help you there.
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Joined: Jul 2007
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I was answering Justin's question. I have read and responded to your PM. Thank you!
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Joined: Jul 2003
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Sorry but your PM shows only that it has been read. I do not have your response, please try again.
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Joined: Mar 2006
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I got this same question today as a PM from LukiLady, and I responded, but I'll let you guys work this out.  My last suggestion was asking for a description of the cabinet in the phone room.
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