atcomsystems.ca/forum Forums General General Telephone & Systems Information Who has the best system

TK there are some excellent thoughts posted to your question. I was taught to determine customer needs and wants in the system then propose one within their budget. If they won't give you a budget figure, give them several options from cheapest to most expensive. All these years I've been in the business I always speculated that only 3 to 5 percent of the features and functions were utilized. Most people just want to place and receive calls.

this is why it is so hard for our company to finally decide on its new phone system! we have one vendor who i would totally trust in terms of service, installation, reliability, support,etc. yet the phone system he sells- the Vodavi never appears on anyone's "best" lists. Are their phones that bad? he syas they are as good as anyone's and he's been around for 26 years- so i think he and vodavi are in for the long haul. what do you think?

Is the Vodavi that bad? No. Is it a throw away system after a set period of years..yes. The good systems do not have a planned obsolesence built into them. The capability to keep up with the technology without forklifting them into the junk pile. Service is ALWAYS foremost because even a crappy system can work wonders with a decent tech. What you have to watch out for are "work arounds" which means it's rigged even though it's not designed for that. Or simply we cannot do that. It's tough out there and you have to generally look at buying a phone system like you would a car. It's a capital investment for the long haul...not just a cheap fix to get you by. Computers can take a crap and the guys may take days to get it working but by God the phones go down for an hour it's the end of the world. In our business you get what you pay for. Hope that helps.