|
|
Joined: Feb 2007
Posts: 903
Retired Moderator
|
|
Retired Moderator
Joined: Feb 2007
Posts: 903 |
SBX seems to have the networking and voip but lacking in the key system features we all are used to and the voicemail is no where near the key voice platform. Why does it seem that the manufactures can not put out a great small system that has the voip-networking we need and keep the feature set of a comdial voice mail and comdial DSUII/DX120? Tecom has a VOIP card for their platform but my understanding is Vertical isn't going to implement it on the DX-120. You can hook up 24 phones to the card but there are only 4 channels linking into the system itself. Personally I think it would be more than adequate for the DX but we're not going to see it (last I heard).
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
they're putting all their eggs in this SBX basket. Apparently the product has and is doing well in Europe.
|
|
|
|
|
Joined: Sep 2007
Posts: 7
Member
|
|
Member
Joined: Sep 2007
Posts: 7 |
I agree, I have installed many dx80-120 systems and I really like this new system. Originally posted by Ferndale phone tech:
After installing the release 2 software and new voice prompts to the VMIB it not that bad. The new features make it way better than it was, still no comparison to CO, but much better. Since the system is made by LG-Nortel , the voice mail programming is similar to the Nortel flash system.
While playing back messages the dynamic buttons under the display provide next, replay, delete options, etc. programming the SBX via the PCadmin program is nicer and faster than the DX120. It does take some getting used to but I think it shows hope.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Member
|
|
Member
Joined: Mar 2001
Posts: 3,268 |
We keep getting e-mails and calls from Vertical wanting us to start selling the SBX. We're still cautious and will probally wait until another release is out. Learning another system now is not what we really want to do at this time. We're comfortable with the 80 and the 120 and our other system (VOIP)---the SBX seems to be a "niche" product that we don't really need, but if it's got features that are nice and it's stable---then we're going to take a look.
|
|
|
|
|
Joined: Jan 2005
Posts: 264 Likes: 1
Member
|
|
Member
Joined: Jan 2005
Posts: 264 Likes: 1 |
Our sales rep brought the SBX to our office. He was completely unprepared to talk to us. He couldn't answer the most basic questions about the system... That really turns us off. Still, the system still shows promise.
The biggest issue we have with the SBX is the voicemail. Honestly, it doesn't seem that bad on its own... BUT when we compare it to the DX Corp Office it is pathetic. It seems we have all become very accustom in having the CO (which can do anything you want) in a low cost system such as the DX.
That's our hold back on adopting the SBX. We'll probably sell the DX-120 until we HAVE to switch.
<edited for spelling errors>
|
|
|
|
|
Joined: Feb 2007
Posts: 903
Retired Moderator
|
|
Retired Moderator
Joined: Feb 2007
Posts: 903 |
We'll probably sell the DX-120 until we HAVE to switch. Ditto here. Poor voice mail and no PRI support makes the system worthless to us. The CLECs are selling T1/PRI so cheap around here we're compelled to use it. The PRI on the DX-120 works rather well for a low end system. I'm reviewing everything I can get my hands on before the DX is history. Unless there's a major change the SBX isn't it.
|
|
|
|
|
Joined: Jan 2005
Posts: 264 Likes: 1
Member
|
|
Member
Joined: Jan 2005
Posts: 264 Likes: 1 |
[Duplicated Post Removed, Sorry!]
|
|
|
|
|
Joined: Dec 2005
Posts: 818
Member
|
|
Member
Joined: Dec 2005
Posts: 818 |
Supposedly T-1/PRI is coming in the fall/winter of this year (but we will see), so at least that would be resolved. The price of the vmail almost negates any of the bad points against it....if they would either release a bit more robust option or an outboard PC option that would make the SBX a great product for the price point. In short, while it is not as flexible as a Corp. Office DX it is cheaper and works fine for what it is, IMO.
As with everything - sell it in the correct arena and the customer will be happy....oversell its capabilities and the customer will not.
Steve
|
|
|
|
Forums84
Topics94,530
Posts640,036
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
317
guests, and
66
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
