|
|
|
|
Joined: Feb 2006
Posts: 150
Member
|
|
Member
Joined: Feb 2006
Posts: 150 |
We upgraded a customer from a DSUII to an MP5000. Re-used their phones and 4 port small office lite with IVPC board. Also upgraded them to a dynamic T-1 circuit with PRI and Internet.
They are now complaining of random messages being cut off in voice mail. The customer will hear part of the message and then the time and date stamp. The caller can be any amount of time into leaving the message and suddenly they hear music on hold. This can happen on any mailbox-no pattern that we can detect. Already replaced the IVPC board just to do something.
Never seen this one before. Any ideas? :confused:
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: May 2005
Posts: 951
Member
|
|
Member
Joined: May 2005
Posts: 951 |
Maybe the dynamic T-1. Really just voip and if you are having packet loss the system maybe thinking the call hungup
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
If it's a new MP5000 turn on Blackbox Small. Have the customer document the time that it happens and email the BBOX to tech support. I'd suspect a SVCS or SSB board issue. Had one today. 
|
|
|
|
Forums84
Topics94,518
Posts639,975
Members49,850
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (justbill, Toner),
204
guests, and
38
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)