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Joined: Mar 2008
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
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That could be the fifth button but may be a different physical port on the board. I'd go to line 5 programming and disable the line to see if it kills it on your phone.
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Joined: Mar 2008
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When I disabled line 5 it killed it on my phone, and when I called the line 5 number it just kept ringing.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Are your voicemail ports a different class of service than your telephone sets?
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Joined: Mar 2008
Posts: 13
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If I am understanding your question correctly, Each extension is set to Class of service 29(can't call outside lines) or 32(can call outside lines). The voicemail ext/port (400) is set to Class of service 32. If I am not mistaken we don't use any other class of service sets or have any other differences between them.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
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What I was looking for is the section under COS for the voicemail ports that says "Lines To Answer". An installer may have set that to 1-4.
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Joined: Mar 2008
Posts: 13
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I still am not sure I am in the right spot, but under COS programming-Page 5 there is a button that says "Answer on Lines" and has 1-128 in the box. When I click that button I see a table titled "line answer" and my 8 lines on the side that says selected lines. There is also a box that says lines available for selection, but no options under that since all my lines are in the other box.
It is now time for me to go home so hopefully I can make some more progress on this tommorow. Thanks again for your time.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
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Archive a copy of your database and sent it to my email. I'll look at it in my VMMI.
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Joined: Mar 2008
Posts: 13
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Joined: Aug 2004
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