DX120 F20 Unused buttons lighting.

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DX120 F20 Unused buttons lighting. #41008 06/04/09 02:16 AM
Joined: Nov 2007 Posts: 16 Vermont bgorton504 Member
bgorton504 Member Joined: Nov 2007 Posts: 16 Vermont	We have a DX120 that with two issues. One is that it'll almost daily light up the Memo Pad, CFWD, and unused Line buttons on extensions 113 and 109 only. Also with these two extensions, the users with experience static on the audio. We've replaced the phones several times, and each time, the problem with go away but return within a day or so. Unplugging the phone with also clear the issue temporarily. We've replaced the station card, rebuilt the database, replaced the ground, moved the power to a new circuit, installed ferrite cores on just about everything conceivable, and finally replaced the whole cabinet with no change. Any other suggestions would be greatly appreciated. Thanks.

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Re: DX120 F20 Unused buttons lighting. #41009 06/04/09 03:46 PM
Joined: Nov 2006 Posts: 187 Clovis, CA Al Rivas Member
Al Rivas Member Joined: Nov 2006 Posts: 187 Clovis, CA	Its just me but I would meter out the cable pairs you are using for these extensions. I have seen stranger things. A. S. Tech Communication, Inc. 559-628-0901 Al Rivas CEO

Re: DX120 F20 Unused buttons lighting. #41010 06/05/09 02:55 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	I'm guessing you've checked this since you said you rebuilt the database, but have you checked the button programming? Justin

Re: DX120 F20 Unused buttons lighting. #41011 06/05/09 04:19 AM
Joined: Nov 2007 Posts: 16 Vermont bgorton504 Member
bgorton504 Member Joined: Nov 2007 Posts: 16 Vermont	I have checked the button mapping, and everything is correct. As far as metering out the cable pairs, I haven't done that, but have moved the problem extensions to new pairs in the cable.

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