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Joined: Mar 2009
Posts: 3
Member
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Member
Joined: Mar 2009
Posts: 3 |
Have a DX-80 with 11 active extensions. One of the extensions drops outside calls after the caller enters the extension # and the extension greeting finishes. Does not ring the extension and line goes dead for caller. Calls between extensions work fine and all other extensions work fine. Any suggestions on the cause?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Make sure the mailbox is optioned for "blind" transfer instead of "no" transfer.
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Joined: Mar 2001
Posts: 3,268
Member
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Member
Joined: Mar 2001
Posts: 3,268 |
Also, make sure all of the phones have the ringing volume set above 1 or 2.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
have them try and rerecord the user greeting for the phone in question...(works like that on an ESI...)
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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