atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems VM AA - Turn off AA

Things seem to have gotten really complex in this discussion so I will start with the original post:

"I'm sorry, that party is unavailable" IS the voicemail, not the AA. It is the default Primary No Answer Greeting.

This is actually a VERY common question in tech support, they answer it probably 50 times a day.

In the voicemail there are 2 parts to a subscriber: an EXT block and a MBX block.

The MBX block carries one greeting: the mailbox greeting which is set under option 7 when you go to the personal greetings admin.

But the mailbox is not what answers when a call forwards to voicemail, the extension (EXT) is. This is because you may want to set up Find Me, or an Alternate number, or allow the user to reroute from a single digit menus or something. The MBX can't handle that kind of thing, as all it does it take messages and deliver them.


The EXT has a series of recordable greetings, 1 through 9. They are used to set the 4 major greeting types: Primary No Answer, Busy, Blocked, and Screened. By default all call modes are answered with the Primary No Answer Greeting (which is why it's called Primiary, it means it will be used if no other is set).

The default action after the PNAG is to go to the MBX. If no PNAG has been recorded, then the default is used and when the MBX is reached the MBX greeting will play. This is why you get what's happening to you.

To fix it all you need to do is record a Primary No Answer Greeting. Once it has been recorded then when the EXT passess off to the MBX it tells the MBX not to play the MBX greeting. So all the user will hear is the PNAG (the message you want them to hear) then they will get the message beep.

Problem solved.

Hope it helps!

EDIT: Oh, and to answer the programming thing: you don't use HyperTerm, you use IE. The AA and VM are the same program so you can't turn either one off, but you can program the system such that VM isn't used (delete all MBX blocks) or AA isn't used (don't allow any routing to MNU blocks).

Thanks Shawn,

So would I be right in thinking that the PNAG is independent per extension? The customer operates three companies from the same office, and so needs three different messages for the group mailbox. These are set up as 502, 503 & 504. Each mailbox currently has its own message, but by doing what you say will bypass the MBX message and play the PNAG.

Is this correct??

Thanks

Jonathan

Hi:
The PNAG is part of the extension block. When you record a greeting for the No Ans Greeting, it will played when the call is transfer (because of the no answer status) to the mailbox of the sation group. The number 7 greeting is one you will hear when you have setup in the menus (such as one key selections) to goto a mailbox and not transfer to the TDM. That how I use it.

Jonathan,

You are correct, it is per extension, so each of the 3 extension blocks would need a PNAG recorded.

And technically the Mailbox isn't bypassed by the PNAG, it's overridden by it. The EXT block is checked first, so the PNAG plays first, and if it is recorded then the mailbox greeting won't play when its' turn comes around.

ok so I understand the process and why it happens, but can someone point me in the right direction of being able to record a PNAG?

I think i've been everywhere and can't find it.

To record the PNAG,

- Access voicemail for that extension
- Enter the password for that extension
- Press "5" for Personal Greetings
- Press "1" for Primary Greeting
- Follow prompts

Yeah, what he said...

Tried that, it didn't work.
When I press 5 then 1 I hear the message that i've recorded for the mailbox.

When an external caller rings they still get "I'm sorry, that party is unavailable"

I'm probably being really thick now but I don't get it.

If you press 5 then 1 and you do hear your recording then it means you have recorded your PNAG. 5 then 7 is the Mailbox block greeting.

When you press 5 listen to the options, what does she rattle off for you as far as things that can be recorded?

When you call in to that extension right now what do you hear? Because if the PNAG is recorded and set then you won't hear the "I'm sorry that party is unavailable" unless you are actually hitting a different extension block (which you could see from port activity)

When I just press 5 she just says "Mailbox Greeting" and then my current OGM plays. There are no other options.

When I call the group from an extension I get "If you know the extension of the person you are calling you may enter it now." Day Main becomes the active block

If I call from an external line I get "I'm sorry that party is not availble, to leave a message press 1" followed by my OGM. The acive block is BAV VM which is my subscribers name for the group mailbox - 502