sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems phantom calls showing up on dataview

Yep, you are reading it correctly.

The "incorrect" report you linked above shows 4 calls to 2001 as well, all for at least 30 seconds, some upwards of 3 minutes. It has to be a real port of some type. Is it maybe a voicemail port or an announcement speaker or something?

it is the voicemail. i forgot i renumbered its extensions. why is it an outbound call?

and this is what she says about the phantom calls:if you look at each half hour, it doesn't match. The Agent Count says I made 69 outbound calls, but if you count them up, I made 27

i haven't had time yet to look thru to be sure.

ok....looked thru it.i can count 27 calls. the screen print shows 69. but the station report only goes up to 3:09pm. the screen print goes up to 5pm. i'll need to get a FULL report from her.

here are the outbound calls i count currently:
7:42
8:04
9:08
9:09
9:13
9:19
9:31
9:35
9:43
9:43
9:47
9:48
9:48
9:50
9:58
10:39
10:40
10:55
10:59
11:19
12:19
1:35
2:17
2:20
2:21
2:42
3:09