Antique DCS 816 - Listening to/Monitoring Calls

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Antique DCS 816 - Listening to/Monitoring Calls #430130 09/21/07 01:57 AM
Joined: Apr 2005 Posts: 14 London UK markcosta Member
markcosta Member Joined: Apr 2005 Posts: 14 London UK	Hi all, We have a DCS 816, and occasionally need to monitor the calls our staff are taking. I am familiar with using the various MMC's to program the system, but cannot find in the manual how to listen in on an active call. I thought it'd be the Barge feature, but this doesn't seem to work. Any help would be appreciated, thanks! No matter where you go, there you are!

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Re: Antique DCS 816 - Listening to/Monitoring Calls #430131 09/21/07 03:25 AM
Joined: Aug 2007 Posts: 59 Memphis,TN wake Member
wake Member Joined: Aug 2007 Posts: 59 Memphis,TN	It should be ISPY but i dont know if the 816 has that option. Wagner Low Voltage (901)870-6104

Re: Antique DCS 816 - Listening to/Monitoring Calls #430132 09/21/07 08:42 AM
Joined: Jan 2007 Posts: 197 Wirral, UK leemc1978 Member
leemc1978 Member Joined: Jan 2007 Posts: 197 Wirral, UK	The 816 has the barge-in facility but it needs to be activated properly through class of service. Probably best to speak to your samsung reseller for advice on this. Lee www.avandda.co.uk

Re: Antique DCS 816 - Listening to/Monitoring Calls #430133 09/21/07 11:46 PM
Joined: Apr 2005 Posts: 14 London UK markcosta Member
markcosta Member Joined: Apr 2005 Posts: 14 London UK	Thanks for this, I've looked into this and only seen that you can configure whether or not to have a tone when a barge-in occurs. I just need a little more info, thanks No matter where you go, there you are!

Re: Antique DCS 816 - Listening to/Monitoring Calls #430134 09/22/07 02:29 AM
Joined: Dec 2004 Posts: 4,096 Texas WRichey Member
WRichey Member Joined: Dec 2004 Posts: 4,096 Texas	LEEMC Is correct. Might I suggest you check with one of the guys and gals from the board. Just to see if they are in you area. Sinse your last post we have grown leaps and bounds in the UK and AU markets. It seems you are no longer a small company now, (ivr equip, extra boards) so this might be a good chance to get to know a reputable dealer in your area. Just a thought.

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