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Joined: Sep 2007
Posts: 5
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Joined: Sep 2007
Posts: 5 |
Hi all
i cannot seem to get an external forward to work from a virtual extension.
I have switched on external forwarding, and it works ok when forwarded from a handset, but if i dial the virtual extn it just rings and rings, it will not forward to the external number.
any ideas where i am going wrong??
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Joined: Sep 2007
Posts: 5
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Joined: Sep 2007
Posts: 5 |
James you will need to allow internal calls to be forwarded as well and there is a timer in mmc 502 that detirmines the length of rng at an extension before fwd external. hope this helps.
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Joined: Sep 2007
Posts: 5
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Joined: Sep 2007
Posts: 5 |
Cheers Geoff, i have set internal forward as well and i have set mmc 502 at 1 second, but it still won't forward out.
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Joined: Sep 2007
Posts: 7
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Joined: Sep 2007
Posts: 7 |
mmc 210 icm ext fwd set to on?
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Joined: Jan 2007
Posts: 197
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Joined: Jan 2007
Posts: 197 |
James, if icm ext fwd in 210 is on, the timer in 502 is set and the fwd in 102 is correct you should be away.
What system are you on?
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Joined: Sep 2007
Posts: 5
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Joined: Sep 2007
Posts: 5 |
Thanks all i i have it sorted now, i wasn't getting the full piture from the client, they were trying to do a 'double forward' i.e forward from an extn to a virtual extn to an external number, but that doesn't work on a 7200, or so i am led to belive.
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