web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#430673 11/20/07 10:34 PM
Joined: Sep 2006
Posts: 132
Member
Member
Offline
Joined: Sep 2006
Posts: 132
I seem to be having some trouble remotely programming a 7100.
Software V 4.14 IT V 1.1.1

IT works fine on the Local LAN

IT doesn’t seem to work at one of the other customer’s sites over their VPN with ping times of about 50ms constant. It seems to hang after entering the password.

IT worked slightly better from a remote connection with horrendous 1000ms + ping times but then crashed when I actually saved a program item.

I can log a IP phone onto this box and make call etc (good quality) couldn’t get into program mode this way because IT lockout timer was set to 60 mins frown and it thought that I was still logged on.

Then I tried the web tool and the voicemail tab works ok but the telephone tab gives a TT error code 202.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#430674 11/21/07 07:03 PM
Joined: Sep 2006
Posts: 132
Member
Member
Offline
Joined: Sep 2006
Posts: 132
Found the problem it turned out to be a faulty switch at the customers site.

The pings were fine but things werent happening on the application level.

Just starnge that the IP phone logged on and worked so well.

IT works well remotely as OSM did.

#430675 11/25/07 04:39 PM
Joined: Sep 2007
Posts: 1,173
Member
Member
Joined: Sep 2007
Posts: 1,173
Using the web utility you never want to click on the phone tab, only the voice mail tab. Use the Installation Utility or keyset programming for the phone side and web for VM.

#430676 11/25/07 05:25 PM
Joined: Oct 2006
Posts: 140
Member
Member
Offline
Joined: Oct 2006
Posts: 140
Noisy, I think that is why he was giving the IT tool version number on his initial post. He is using the IT tool.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
1 members (justbill), 135 guests, and 43 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0