sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung ucd issues

500 rel2. version L2.69.

i installed dataview on friday. and set up the ucd.
i tested it all out (but i guess not good enough) but today they called and was having dropped calls to the ucd group. what can i check?

here is his email to me:
We have a very high abandon rate as the callers never enter the queue properly. Basically if all agents are busy the next caller only hears ringing, then our system drops them. They never hear the music or announcements. So far we’ve had 47 drops today (not good).

the other issue is that they have more than 1 call button and they wanted me to turn the auto-logout on. so if they are on a call and another one comes in to them it shows up on their other call button (i guessing on this as i wasn't there). so should i take off the other call buttons?! and would this have anything to do with the other issue they are having?

i can email (or post to a web site) their database if needed.
:bang:

Hi, this should really be addressed in the installers forum where we can get into more detail, but for now, what are you using for the announcements, ie AA or SVMi? There are lots of things to check, and looking at the database would be easier, you can PM me if you like. I have a few OS500's 2.69 with UCD groups using AA cards and 1 with DataView.

2-aa cards.
calls come in via a did number and are pointed to the aa group.

i'll send you a pm

Have recieved your e-mail and downloaded file, have 1 problem that I have e-mailed you back with, just posting here as well to make sure you get the message.

i replied to your email with what you needed

i made a change to it today to see if it would matter.

instead of the did number going to the ucd group i pointed it to the aa group instead.

the guy there will try it out tomorrow to see if will make a difference or not.

BUT i would still like to know what is wrong with the ucd group to make it dump callers.

The good news is that a real ACD is not too far off - coming in July-Aug apparently.

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