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Joined: Jun 2007
Posts: 9
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Joined: Jun 2007
Posts: 9 |
ISSUE: When calling a toll free number with call prompting serviced by AT&T from an OS 7400, AT&T does not receive any digit tone, and therefore does not detect any key press.
According to the AT&T techs that I have spoken with the 7400 needs to be updated so the 7400 will recognize the PROGRESS message being sent by AT&T in ordeer to establish the audio path.
Can anybody help with this issue?
Thanks,
Westcott
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Joined: May 2008
Posts: 62
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Go into programming --- and turn on ISDN PROGCON. This will let DTMF digits go thru on PRI calls if that is the issue. OOPS did relize the error.
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Joined: May 2007
Posts: 1,218
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Joined: May 2007
Posts: 1,218 |
Westcott,
What mcrackin said is correct, if you are using a PRI.
mcrackin... I'm sure a moderator will be along soon to tell you, but we are not supposed to post MMC's in the public forum.
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Joined: Jun 2007
Posts: 9
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Joined: Jun 2007
Posts: 9 |
This worked beautifully.
Thank you!
Thanks,
Westcott
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