web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#435238 09/26/09 04:30 AM
Joined: Nov 2005
Posts: 148
Member
Member
Offline
Joined: Nov 2005
Posts: 148
Hello,

I have a 7100 (latest software) installed at customer site. All Phones VoIP (8) in office (2) off prem. Using embedded 8 MGI channels everything ok. Proper ports opened in router.

They are about to add more phones. Installed an MGI 16 in slot 3 and now get one way audio. Callers calling in cannot hear. VoIP phones answering can hear. Using copper lines. Unprogram MGI 16 for non service, everything goes back to normal.

Worked with Samsung support for 1 hour and cannot find what the problem is. Going to change out the mgi 16 next week.

Any thoughts ?
Thanks for your help in advanced.


Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#435239 09/26/09 04:39 AM
Joined: May 2007
Posts: 1,218
Member
Member
Offline
Joined: May 2007
Posts: 1,218
Two obvious questions, did you assign the new MGI card an IP address and did you connect the new MGI card to the network?

What happens when you try to access the new MGI channels directly?

Does the card show up in the system in the numbering plan? Did you add the new ports in your VoIP Trunks group?

#435240 09/27/09 05:06 AM
Joined: Nov 2005
Posts: 148
Member
Member
Offline
Joined: Nov 2005
Posts: 148
Hi Marc,
thank you for responding !!!

Yes new MGI 16 has its own address 192.xxx.xxx.51
MCP10A 192.xxx.xxx.50

Yes the new MGI 16 is connected to network

Can access channels 8XXX Dial tone

Yes they show up in Dial plan.

Yes I assigned the new ports 3809-3824


Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
#435241 09/27/09 06:38 AM
Joined: May 2007
Posts: 1,218
Member
Member
Offline
Joined: May 2007
Posts: 1,218
Dennis,

Thanks for the answers, sometimes it's the obvious we overlook.

With that said, these phones are on the LAN side... correct?

I could see a possible problem if these phones were outside the LAN, but you appear to have everything setup correctly.

#435242 10/03/09 11:19 AM
Joined: Nov 2005
Posts: 148
Member
Member
Offline
Joined: Nov 2005
Posts: 148
Hi Marc,

yes when this happens it is on the VoIP phones on the LAN inside.

I think we both agree if the problem happens on the LAN we are NOT using the router( right ports to be open.) I will say when I was testing I did not try a out side VoIP phone


Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
#435243 10/09/09 01:28 PM
Joined: Sep 2006
Posts: 132
Member
Member
Offline
Joined: Sep 2006
Posts: 132
I have had strange things hppen on a particular customer site on the LAN with one way Audio. Did a reg clear on the IP phones and issue went away. It was almost an ARP type issue where the phone worked fine where it was configured but had isues finding the MGI once it was moved to a new location. Anyway the reg clear fixed it.

#435244 10/11/09 10:38 AM
Joined: Nov 2005
Posts: 148
Member
Member
Offline
Joined: Nov 2005
Posts: 148
Thank you for responding !!! I will try that when I go to the customer


Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
#435245 10/30/09 08:12 AM
Joined: Jun 2004
Posts: 310
Member
Member
Joined: Jun 2004
Posts: 310
We recently (last week) had a similar situation.
Turned out to be the MGI card. This in spite of the fact that Samsung says they've never had a bad MGI card.......


Moderated by  nameless, pvj 

Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
0 members (), 137 guests, and 42 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0