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SVMi-20e issue?
#436093 01/27/10 04:20 PM
Joined: Mar 2008
Posts: 67
btil Offline OP
OP Offline
Joined: Mar 2008
Posts: 67
Have SVMi-20e in 7200 with two nodes (100 and 7100). Customer reports that extensions trying to access VM from the 100 node often cannot login to their mailboxes, simply restates "Enter your password". Is the 20e is not seeing DTMF? No reports (yet) of this happening from the other switches.


Samsung Telephones and Equipment
Re: SVMi-20e issue?
#436094 01/27/10 05:07 PM
Joined: May 2007
Posts: 1,218
Joined: May 2007
Posts: 1,218
Do you have ISDN PROGCON turned on?

I am not sure if this needs to be turned on for Centralized Voicemail. I only have a couple of system with Centralized Voicemail and they all have PRI's, so I already have this turned on.

Re: SVMi-20e issue?
#436095 02/03/10 02:13 AM
Joined: Jun 2006
Posts: 2,787
Joined: Jun 2006
Posts: 2,787
I'm assuming these are SPNET, in which case check your DTMF setting on the MGI card, and also check SPNET DTMF FORWARD.

Though i think the DTMF setting on your MGI card will be your issue, as ive had this before

Moderated by  Genesiscomm, nameless, pvj 

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