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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
Hi,
i have problems installing the new ACD. Both SQL and OS Link seem to be correctly installed, neverthless the ACD is not recognizing the phone system.
Is there anyone who knows how to install this?
Kind regards.
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Joined: Jan 2008
Posts: 28
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Joined: Jan 2008
Posts: 28 |
Do you have a proper license key for it?
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
Yep, I'm using a license for the CMP connected to the link. Actually, the ACD server license information window is displaying the right "licensed MAC address", but is also displaying the unknown MAC adress message on the "connected MAC address".
In conclusion, the license is accepted but the ACD is not "seeing" the phone system.
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
ACD is also licensed to the mac address of the server running it.
You also need to run the ACD link program from memory (been a while since i did the training on the ip acd), as the acd server apps talk to it, which talks to os link , which talks to the system.
Do you have the sip application license for your MCP?
You may also need to set the IP-IVR ip address in the ip address MMC
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
Hi nameless,
the OSACDLink is returning an error "LogFilePath[\Log\ACDLink] is invalid, so cannot open log file for data logging" neverthless the application generated the folder on the right path. The folder exists but the application is not seeing it.
Regards.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Check the permissions on the dir, make sure everyone has full control
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
Hi nameless,
we're not using IVR, but we're going to instal RAD channels. Do we need SIP applications license when not using IVR?
Kind regards,
Leticia
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Not sure on the sip appl license, samsung here has a license application form that we fill out that auto fills the sip application if required.
Its been a while since ive done an ACD install.
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Joined: Mar 2010
Posts: 86
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Joined: Mar 2010
Posts: 86 |
everyone has full control. actually i'm running the test with an admin account.
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