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#43866 07/05/11 05:12 AM
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just moved from california to florida, and the unit was not hooked up for 3-4 weeks, and lost the programming... im looking for a installer in the orlando area or just a couple of hints, i have all the manuals, and setup this with the pc-dba software around 5 years ago so im familiar with this unit..

2 main problems. VM and basic setup...

i have a single tennant group 1 company 10 phones. no software, all done on the phone...

VM was setup to go to hunt group 433, and says no legal member.. any tips??

i called vertical, (what a joke)...


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#43867 07/05/11 09:34 AM
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also can answer position be grouped together by tennant group?? seems like in the programming, you are allowed to have 6 extensions ring per CO... we need all phones to ring...


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#43868 07/05/11 01:31 PM
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Replace the batteries and perform a cold start. Make sure all connectors are firmly seated.

#43869 07/06/11 03:17 AM
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try calling vm extensions(157,158,ect. no legal member means the pbx thinks you have no voicemail. make sure vm has a heartbeat(top right, steady flash)

#43870 07/06/11 03:31 AM
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do yourself a favor and get a Comdial tech in to set it up for you


Skip
------------------------------------

Serving SW and West central Fl since 1984
#43871 07/06/11 03:38 AM
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Well, ive tried to get a tech, no luck in this area, everybody is nortel,

Already replaced the batteries and performed coldstart, busy light is solid green on the harddrive VM.

calling 157 says out of service, eventhough those ports are setup as VM.


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#43872 07/06/11 03:38 AM
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#43873 07/06/11 04:23 AM
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well, i think ive nailed the problem, the harddrive is trashed... restarted the system again, and the hard drive made a noise that makes anybody in the tech industry cringe... anyway to try and copy the information off that drive and get a new one? or do i need to purchase a new voicemail card.


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#43874 07/06/11 05:02 AM
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Does the In-skin have a set of instructions or is it magic (IFM) how it interfaces to the DX-80? It has a sequence of assigning stations to group 24 which is 433 by default. I'd go through the whole installation process, but when you can't directly dial the VM ports (do they assign in ascending order?) it sounds like your VM card is not initializing or broken.

I'd try to find a dealer or a VM instruction set or both.

EDIT: Oops, composed before but sent after your post. There is a company that repairs or replaces VM systems and a Comdial dealer can get your unit exchanged or repaired. It's a tad pricey to replace, not so much to repair. Now it comes down to how much you want to put into it. Sucking the contents of the HD is probably not cost effective.


Carl

#43875 07/06/11 10:12 AM
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If the vm supports a compact flash, I'd likely go that route for the 10 users.

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