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HUGE problem on Samsung office serv #439263 04/28/11 04:46 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	Hi guys, I need you're help, we have a officeserv PBX and there's a lot of problems with the sound when we call outside. We have many complains that we sound like we are at 20ft of the phone or we do not understand the person it's sound alot echo. The compagnie that installed the PBX doesnt know how to solved the problem. How i can solved that ? :confused: Thx for your help !

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Re: HUGE problem on Samsung office serv #439264 04/28/11 06:13 AM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	Going to need a lot more information then that. System model and version, line type and version of line card if isdn. Handset type, does it happen on all phones, cabinet layout, etc

Re: HUGE problem on Samsung office serv #439265 04/28/11 07:37 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	Can i have all this informations in inistallation tools ? But so far the info i have is : System Model: OfficeServ Version: OS7400 Handset : -LCD keyset DCS(many different types of bouttons : 12-24) -Some IPs: OfficeServ SMT-I3105 -IDCS 8D It doesnt happen on all phone but with some extension i would say 2 out of 3 times what do you need else ? Thx for your support !

Re: HUGE problem on Samsung office serv #439266 04/28/11 07:37 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	Oops double post sorry !

Re: HUGE problem on Samsung office serv #439267 04/28/11 09:48 AM
Joined: Oct 2010 Posts: 182 Argentina Francisco Vazquez Member
Francisco Vazquez Member Joined: Oct 2010 Posts: 182 Argentina	It happen between extensions too or only with outgoig calls?

Re: HUGE problem on Samsung office serv #439268 04/28/11 09:52 AM
Joined: Aug 2007 Posts: 87 Ohio otter_81 Member
otter_81 Member Joined: Aug 2007 Posts: 87 Ohio	When you say it happens on some extensions, are these digital/analog/itp? Nameless is right, you need a lot more information if you plan on narrowing this down. Are you using a digital circuit like a PRI/T1, or SIP, or Pots lines?

Re: HUGE problem on Samsung office serv #439269 04/29/11 03:00 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	@Francisco: It happen only on outgoing call not between extensions @otter_81: Digital, we are using PRI what do you need else ?

Re: HUGE problem on Samsung office serv #439270 04/29/11 03:01 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	Again double post ??

Re: HUGE problem on Samsung office serv #439271 04/29/11 03:10 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	You may find you would get more help if you properly completed your profile.... sss is not a location nor is ss an occupation. John Corrigan New Phone Systems and Service

Re: HUGE problem on Samsung office serv #439272 04/29/11 03:51 AM
Joined: Dec 2010 Posts: 6 Montreal jurulz Member
jurulz Member Joined: Dec 2010 Posts: 6 Montreal	@upstateny: Sorry my bad !