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Joined: Dec 2010
Posts: 6
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Joined: Dec 2010
Posts: 6 |
Hi guys,
I need you're help, we have a officeserv PBX and there's a lot of problems with the sound when we call outside. We have many complains that we sound like we are at 20ft of the phone or we do not understand the person it's sound alot echo. The compagnie that installed the PBX doesnt know how to solved the problem. How i can solved that ? :confused:
Thx for your help !
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Going to need a lot more information then that.
System model and version, line type and version of line card if isdn.
Handset type, does it happen on all phones, cabinet layout, etc
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Joined: Dec 2010
Posts: 6
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Joined: Dec 2010
Posts: 6 |
Can i have all this informations in inistallation tools ?
But so far the info i have is :
System Model: OfficeServ
Version: OS7400
Handset :
-LCD keyset DCS(many different types of bouttons : 12-24)
-Some IPs: OfficeServ SMT-I3105
-IDCS 8D
It doesnt happen on all phone but with some extension i would say 2 out of 3 times
what do you need else ?
Thx for your support !
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Joined: Dec 2010
Posts: 6
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Joined: Oct 2010
Posts: 182
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Joined: Oct 2010
Posts: 182 |
It happen between extensions too or only with outgoig calls?
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Joined: Aug 2007
Posts: 87
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Member
Joined: Aug 2007
Posts: 87 |
When you say it happens on some extensions, are these digital/analog/itp? Nameless is right, you need a lot more information if you plan on narrowing this down. Are you using a digital circuit like a PRI/T1, or SIP, or Pots lines?
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Joined: Dec 2010
Posts: 6
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Joined: Dec 2010
Posts: 6 |
@Francisco: It happen only on outgoing call not between extensions
@otter_81: Digital, we are using PRI
what do you need else ?
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Joined: Dec 2010
Posts: 6
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
You may find you would get more help if you properly completed your profile.... sss is not a location nor is ss an occupation.
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Joined: Dec 2010
Posts: 6
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Joined: Dec 2010
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@upstateny: Sorry my bad !
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