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Joined: May 2011
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Hey all,
I'm new to this forum, so I hope I'm doing this right. I'm IT for a mid-sized company.

We have an iDCS 500. Caller ID was working fine. I shutdown the system to do some ext swaps. When I turned the system back on, everything worked fine except for Caller ID. The next week I had to do a few more changes and shutdown the system a few more times, well then Caller ID was working again. Last night, I installed a new UPS -- No Caller ID this morning. What is causing this? I have done 2 restarts, but nothing yet. I don't want to keep turning the system on/off until it works. Any ideas?

Thanks in advance
-Paul.

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What kind of trunks do you have?


Bobby Mreen
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Bobby,
I'm not very familiar with all this stuff, but I'm trying. I hope this is the info your looking for. We have 7 standard incoming lines. There are 2 TRK-C1 cards in the cabinet. (We used to have more than 7 lines)

Thanks,
Paul

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Hello?

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Does the display say "no cid recieved" and does the Line light light up red during the first ring then change to green on the second ring?


Bobby Mreen
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Yes, the display says, "no CID received" and the line lights up red for two rings then turns green.

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Do you get any CId after the restart?

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I would now try a CID phone or butt-set on one of the lines before it gets to the system to see if you see or hear the CID data transmission.


Bobby Mreen
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Is it R1 or R2

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Thanks for the replies.

Phonman123, Sometimes I get CID after a restart, then others times I do not.
I think it is R2, but not sure. How do I find out?

Bmreen, I will give that a try.

Old Blond, I will check the MMC's and try to reseat the card.

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