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Joined: Apr 2007
Posts: 610 Likes: 1
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Joined: Apr 2007
Posts: 610 Likes: 1 |
Customer has a iDCS500 system. 3 things stopped working:
1. No caller ID being sent.
2. All DID's now ring to operator
3. Can't call out. Display reads "CO Hung Up" after number is dialed.
Phone company has been working on problem for 2 days now and won't say which side the problem is on.
Anyone seen this? Circuit problem or system?
Thanks.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
I would expect its your phone company where the fault is . Have you tried a new pri card of even reset the pri 
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
You need a LEC or CLEC out there with a TBerd circuit tester.
If he/she can pull up a call on every channel then it is on your end
Get a meet going and get the customer in service..
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Dec 2008
Posts: 9
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Joined: Dec 2008
Posts: 9 |
Hi. I'm having #3 on ours. You can call the number via cell phone but not through any of the phones. Only way we have been able to clear it is to reset the power on the system. However now have learned that doing that is bad for the power supplies.
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Joined: Apr 2007
Posts: 610 Likes: 1
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Joined: Apr 2007
Posts: 610 Likes: 1 |
Gerrya and Bunnie you are correct. Customer called to say Verizon just cleared the problem, Too bad it took 3 business days.
hcalhoun- I would keep a couple of spare power supplies on hand. You could blow one if you sneeze too hard.
Thanks All.
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