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Joined: Sep 2006
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The reason the original poster is confused is probably because the person who gave him these instructions is confused. I find very often that clients have their own ideas about how all this stuff works. They are convinced they know how stuff works when they really haven't a clue. Hence they will tell you exactly what they need and exactly how to do it when they really haven't the faintest. If it is all so simple, and they know so much, why did they call you in the first place? Believe me most of these clients don’t call in a decently-paid technician until they have spent hours and days trying to get it all to work.

I have also found over time that it is better not to disabuse the clients of their cherished technical notions. This often provokes a violent reaction because they know they are natural-born technical genii in addition to being the best darn whatever. You are not there to give free technical training. You are there to get the system to work. Just find out what kind of jack they want and where they want it. Then figure out for yourself how to do it.

Most of my clients don’t understand that there is a private phone switch. They haven’t got a clue that there is a local area network. They think those two jacks on the wall connect directly to the phone company and the Internet. It’s a phone jack, an internet jack or a modem/fax jack. That’s all they want or need to know. If they have DSL, they think it's coming out of every wall. Just learn to speak their language and make sure they pay on time.

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Where in MD are you? Perhaps I could take this over for you.


-Ken in MD-
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Quote
Originally posted by Michael Paul:
I find very often that clients have their own ideas about how all this stuff works. They are convinced they know how stuff works when they really haven't a clue.
As a side not, and I'm not sure this applies here but... This falls under the heading: A person who is good at their business and has an over inflated ego will then think they are good at everything. Can be very difficilt to deal with. I once had to tell a customer to keep making loans and let me fix the phones. Fortunatley she was smart enough to realize I was right and backed off.

Richard


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This thread is leaving me with a few questions of my own. Lets say new2 does split the one number into voice and data; how much bandwidth will the voice use and how much will be left for the DSL? Does it even work like that, or do the voice and DSL travel on mutually exclusive frequencies?

By NID splitter is he referring to a switch like the many brands and models that have their own bulletins here at tech talk, or is the NID a specific part of the switch? Can I get an example or 2?

Demarc and MPOE are synonymous or no?


"It is what it is." R.R.
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You answered your first question different frequencies

NID. Network interface Device is the end point for the phone company(clec, ilec or lec)also known as Dmarc or customer access point.

As for splitting the voice and data. That is a big NO in my book. You should never break o0ut pairs on one cable. Yes it can be done but it is not advised.

To answer New2telecom's "ultimate question"
anything coming from the phone company and your inside wiring should punch down on a block. Weather its a 66 block a 110 block or bix you need a tool to punch with. Harris makes such a tool and similar tools can be purchased at HD

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find main number at Dmark. If you have the same type DSL filter I use you would connect the main line to "network" terminals on DSL filter. Then run 1 pair from the "telephone" terminals to your jack labeled "phone" then run a different pair from the "data" terminals from the DSL filter to your data jack.
As far as the modem line, not sure if they are sharing it with the switch and modem as it sounds.

When they refer to a "switch" I assume phone switch because no switch would require dialtone.

Not all NIDs come in on 66 block or 110 or bix. Almost all here in Ohio are on screw terminals.

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