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Joined: Sep 2006
Posts: 3,290
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Joined: Sep 2006
Posts: 3,290 |
"Why take it so personally and get wrapped up in it?"
Because they are an existing customer, they are personal friends of ours, and I want everyone to have things that work right the first time.
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Proudly serving Canada from coast to coast.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
If these "friends" expect you to correct the errors of others for free or less than your normal rates, then they're taking advantage of you and time to have a "sit-down" with them.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Mar 2005
Posts: 588
Moderator-Mobil Phones, Computers
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Moderator-Mobil Phones, Computers
Joined: Mar 2005
Posts: 588 |
If their personal friends then why did this happen? If their truly friends then you should be able to tell them like it is and get this sorted out?
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Joined: Dec 2002
Posts: 9,429 Likes: 3
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Joined: Dec 2002
Posts: 9,429 Likes: 3 |
Probably because it is wire so sparky said he could do it?
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Sep 2006
Posts: 3,290
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Joined: Sep 2006
Posts: 3,290 |
Jeff, exactly. And I won't give them a break on the price. It's a moot point, because they haven't called back yet. So Sparky must be taking care of it. I wonder how he's managed to learn the whole business in three days.
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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Joined: Sep 2006
Posts: 3,290
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Joined: Sep 2006
Posts: 3,290 |
A check arrived today, for half the proposed amount, with a note saying, "Go ahead and do it right."
Case closed.
Arthur P. Bloom
"30 years of faithful service...15 years on hold"
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Joined: Oct 2004
Posts: 1,492
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Joined: Oct 2004
Posts: 1,492 |
Arthur,
Love it!! you were probably grinning from ear to ear!!
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Joined: Dec 2002
Posts: 9,429 Likes: 3
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Joined: Dec 2002
Posts: 9,429 Likes: 3 |
I love it when a plan comes together!
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Arthur,I feel your pain.
I ran into the same thing the other day.Customer asked me to come out and terminate. Got out there and found out the sparky ran the cables because he was on site and could do it cheaper.He saw that Comcast had installed there modem at the backboard so off he went and ran RG6 coax to each location and told my customer that's what he had to use for the network if they were using comcast and that he didn't have the tools to terminate them to a patch panel LMAO and needed to get his phone guy to come in and do it, now the sad part of this story is that the customer has seen me over the years put in voice and data so he damn well knows what the cable looks like but still went ahead and let the idiot do it because of the cost savings. What did he save??? nothing it's costing him 3 times as much then if he would have just called me in the first place because he didn't even address the voice cables.
All I could do is give them a price to rerun the entire job.
Last I heard they are fighting with the sparky and I'll be damned if I'll go out there and tell him how and what to do!!!
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Russ, you can always charge a consulting fee. To who is up to you! Both, if possible! Get it in cash up front! 
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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