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Joined: Feb 2004
Posts: 6
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Does anyone have any recomendations on call recording systems to interface with T-1s?
Thanks,
Joe
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
We had a customer who was a collection agency. They got a system that took a PRI and had an agent lock onto one channel of the PRI for the entire time they were logged in. Then the system interfaced with their contact manager program, so calls were placed simply by clicking on something in the program. Long story short, the equipment also allowed them to record all calls. Unfortunately, I can't remember the name of the product. By the way, this is kinda a strange category to post this question, isn't it? ------------------ ![[Linked Image from sigcomsys.com]](https://www.sigcomsys.com/sw/swchannel/images/HOMEPG_4269.GIF) | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA [This message has been edited by 5years&counting (edited March 20, 2005).]
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Joined: Feb 2004
Posts: 6
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Thanks for the info5years&counting. If you remember it in the next few days, would be great. Also, I realized that I Placed the question in the wrong category afterwords.
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Joined: Oct 2002
Posts: 597
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Nice recording, I know they interface with t-1
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
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Joined: Nov 2004
Posts: 51
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Day late as always (er, well months late, but at least I've got something for ya) Check with the folks at CTS (Computer Telephony Solutions)in Tempe/Mesa AZ. They can be found at www.oaisys.com and they have a really great client/server solution that does that. It is not a "cheap" solution, but it is very well designed and the guys there are very good. ------------------ Tim Payson https://www.cobotyx.com
Tim Payson
Progressive Consulting
Henniker, NH 03242
(602) 315-5194
"Old age and treachery will overcome youth and skill" - Lao Tzu
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Joined: Oct 2002
Posts: 597
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matter of fact i have a customer that is using oaisys , and they seem to like it. Currently its hooked to pots line but with optional card it will interface with a t-1.
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Joined: Dec 2002
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I had a client that is an outbound-call mortgage marketing firm. Their setup is as 5Y&C was describing. I think the name on the equipment is "Melco" or "Melcor." As I recall, they are a subsidiary or some large electrical manufacturing company, but I can't remember who.
Any help?
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Joined: Feb 2005
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I've used Mercom in the past with great success. Nice and friendly unit, and support.
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