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Joined: Sep 2006
Posts: 1
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OP
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Joined: Sep 2006
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Hey all, I have a customer who has an IVX-C class Gen 2 and we want to hook a MultiVOIP 130 to it. The problem exists that there are no free co line ports (all 3 in use), the customer dont want to spring the extra 600+ for the 360 card so Im left to try to make it work off one of the analog extensions. In theory I could make it work if I could stop the analog extension (113) from accessing a CO line, then it would just hit the multivoip and auto-dial. Any suggestions? ESI has been less than helpful on the matter. Thank you.
Has anyone developed a way to smack stupid people in the face through the phone?
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Joined: Jul 2003
Posts: 766
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Posts: 766 |
x113 is defaulted as a fax port. Change it to a phone port. It will stop grabbing a line unless you dial '9'.
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Joined: Oct 2005
Posts: 3,124
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Joined: Oct 2005
Posts: 3,124 |
SST is correct. Just in case you come across this again on the C-Class ext 112 is factory programmed as a Phone (meaning dialing 9 is required before a line is accessed) and ext 113 is preprogrammed to automaticaly select a line when it goes offhook.
John
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Joined: Sep 2006
Posts: 3
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Originally posted by esinoob:
Hey all, I have a customer who has an IVX-C class Gen 2 and we want to hook a MultiVOIP 130 to it. The problem exists that there are no free co line ports (all 3 in use), the customer dont want to spring the extra 600+ for the 360 card so Im left to try to make it work off one of the analog extensions. In theory I could make it work if I could stop the analog extension (113) from accessing a CO line, then it would just hit the multivoip and auto-dial. Any suggestions? ESI has been less than helpful on the matter. Thank you. ESI is very unhelpful in many ways.
Eric
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Why would you say that ESI is very unhelpful when someone is asking them for help to do something that their product wasn't designed to do, and asking them how a third-party device can be used to accomplish that? ESI has a product that will accomplish what they were asking about doing, but it is not the one mentioned. ESI even had a way for the third-party device to work, but it involved adding equipment to the system. How does that make ESI "very unhelpful"?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I have been a dealer for about four years now and have found them to be very helpful and their tech support has been very good. To speak poorly of them given the specifics of this situation is wrong, particularly when the customer refuses to buy an inexpensive piece of equipment!
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Joined: May 2005
Posts: 456
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Joined: May 2005
Posts: 456 |
I've been a dealer for 7 years now and have nothing but good things to say about them. They may not always the have the solution right away but they are always there for us and they have gone beyond the call to make things right.
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Joined: Nov 2005
Posts: 16
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Joined: Nov 2005
Posts: 16 |
We have been strictly ESI for about 3 years now and I have found the TS to be Extreemly Awesome especially compaired to other phone system companies.
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