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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
I have a user who is running VIP Professional and suddenly the other day her inbox became flooded with "voicemail" messages that had already been listened to and deleted from her extension. I checked to make sure that they weren't just saved as old messages and her mailbox was completely empty. I tried to delete them from Outlook and I kept getting a message that VIP is out of sync with the PBX. Otherwise, VIP is still working normally for her. Any suggestions on how to bring VIP back in-sync with the PBX? I have thought of attempting a power cycle during the night hours and seeing if the problem clears up the next morning but I wanted to get your opinions first. Thanks.
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
Does anyone have any suggestions for this?? Thanks.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I don't sell VIP much - have you had ESI tech support look at it?
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Joined: Oct 2005
Posts: 3,124
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Joined: Oct 2005
Posts: 3,124 |
I'm not of any help. When it comes to VIP I defer to ESI Tech Support, however you must be a dealer to get assistance from ESI.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
What version of VIP are you using ? This is only happening on 1 users ? If you have the VIP software you can try to reload the software it will give you an option to repair.I don't think a reboot of the phone system will help since it is only happening on 1 user.I have had many customers call with VIP problems one 1 user and usually rebooting there computer will help.
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
I will try rebooting and then repairing and see if that works. The user is currently using 3.12.7 and I am running a X-Class 256X FSIII.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
There is a newer version of VIP 3.14.8 , but your phone system must be running at least 10.8.X
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Joined: Jan 2006
Posts: 212
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Joined: Jan 2006
Posts: 212 |
Yep Steve your right. you must be running 10.8.X or better and make sure you have upgraded to the 3.14.8
I had this problem on my VIP Pro and that cured it. Rebooting the KSU is a good idea if you can also.
Good Luck
Cosmo
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
I did a repair on the installation and manually removed the voicemail references from her Inbox and then I rebooted the system, opened Outlook and pull up the VIP Extension Lists, Remote Location Lists, Recycle Bin, etc. to make sure that they were all current and I haven't heard anymore from her yet regarding the issue. How can I tell what version of sw I am running in the cabinet? I have Esi-Admin, but I don't know if that information would be available via that software or not.
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Joined: Oct 2005
Posts: 3,124
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Joined: Oct 2005
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If you have access to installer level programming just log in and despite the prompt verbiage enter 9818, your version of software will appear in the display.
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