atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems VIP and gmail

I've got a couple users who have a form of gmail that's customized to their company. It allows IMAP access, so I've got Outlook setup for that. VIP is installed and configured, and works with the soft-display/soft-button stuff. But I can't get any notifications of voicemails to show up, either in local mode, or in remote. I've tried a couple different mail servers and a couple different email addresses configured on the cabinet.

Searching here, I find someone mentioning that exchange isn't required, but I've got no problems with the users on Exchange.... May end up setting up an exchange mailbox for this user just for the voicemail notifications.

You definately do not need an exchange box to run VIP. I have multiple users using POP3 access to an outside server and they recieve voicemail notification in VIP. VIP communicates directly with the outlook client on the PC. If you have outlook open and vip running you will get messages. You do not even need to have a mail server entered on the cabinet. The mail server is only used if a user sets up message notification by way of email versus phone. This is seperate from VIP "unified" messaging.

I would check your firewalls on the pc. Try turning off the firewall completely and see if you get your messages. Make sure you are not running any on access virus scans as well. I have seen those get in the way of messages. You can also try deleting the vip files in the application data folder. These will be recreated after you reenter the settings in the vip options tab.

Rob,

Any luck on this?

Thanks!

Justin

I haven't looked back in on it.

I was just hoping someone would chime in with something.

I've got a GMail account, as do all of our employees (although they are POP3) and we use Outlook and VIP with no problems with voice mail notification. I use it both locally and as a remote.

This may be a stupid question: Are you looking only in the inbox for the notifications or is VIP set to send notifications to its own VIP folder?

New Voicemails should show up as messages in the Inbox, at least it does when in Exchange mode, that's what I'm expecting. Nothing appeared in the VIP-phantom folders either. Even if VIP just sent an email to the user, it should show up somewhere, unless gmail filtered it before the header got downloaded by Outlook.

Rob:

I went back over this and thought I'd add something. VIP doesn't care about your email addresses or ISP, so nothing can "filter" the voice mail item.

I was thinking that we demo this product and make live additions to it while Outlook has no active "email accounts" in it. So VIP just adds a new VM directly on the database, not through your email provider.

We use Gmail here too and it works so it isn't the problem.