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Joined: Aug 2011
Posts: 3
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Joined: Aug 2011
Posts: 3 |
I am new to ESI phones. This office is on an ESI-200 with 48 key stations. I have a user that is suddenly unable to access their voicemail. When trying to get into their voicemail they get a message: "this mailbox is already in use." Its been like this for 2 days now, she said it happened after a remote access to her voicemail. I cant seem to find a solution to this, any ideas?
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
If they called in from outside it's possible that you don't hev CPC on the phone service and the MB never released the call properly. Rebooting the system or shorting the hung line will clear the trouble. But if it is a Calling Party Control issue the trouble will return.
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Joined: Aug 2011
Posts: 3
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Joined: Aug 2011
Posts: 3 |
So what is the proper way to reboot this system?
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
pull the AC plug, count to 5 , then Plug it back in and WAIT until it boots back up ( about 2 Minutes )
then check that mb.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
Pull the power at the wall, not the connector on the board. ESI put out a tech bulletin on this.
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Joined: Aug 2011
Posts: 3
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Joined: Aug 2011
Posts: 3 |
Yep, worked as you guys said, thanks.
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