atcomsystems.ca/forum Forums Other TDM Phone Systems Iwatsu Telephones & Systems 10 digit dialing not wokring on single phone

Ok i am having a weird issue and i do not know what is causing this issue nor how to resolve so i am soliciting for some expertise.

The local carrier decided to go from 7 digit dialing to 10. No big deal right? Well for the most part everything transitioned on our system fine. The digital phones work as designed and when you dial 9 to get and outside line and then dial the 10 digits it works fine.

Now the weird part. When you try the same thing from an analog port we have on the system (a fax machine) 10 digits do not work. It gives an error at the carrier. It is not the fax machine itself as we hooked up an analog phone to the port and it did the same thing. Since the local carrier is ATT they won't even port a monitor on the lines to see what digits they are getting when we make the call (making the troubleshooting more difficult.) I suspect that something in the phone system could be dropping the areacode when dialing on that particular line? I do not think the calls though are going out a particular line since when i look at the LD bill the calls to known fax numbers (our corp office) show up on various lines.

We have tried changing the following:
Changed class 2 item 17 to not use and that caused all LD and local to stop working

Changed class 7 item 3 port 63 from 9 to blank and put 9 in port 1. LD stopped working on the line.

i am at my wits end on what the issue is.

Help me obe wan you're my only hope!!!!

Z
So, when a key phone dials 9, it accesses directly to CO group 1, right?

For the the FAX station port - check the following:
10.28 - should be 'deny'
10.23 - should be '0'
If you have a PRI, make sure 10.79 (for the FAX port) = customer's main number (10-digits) or the 10-digit fax number

Ok 10.23 was 0 and i changed 10.28 to deny and still same issue.

Next.. LOL

Are all analog ports having the issue? Or just the one with the fax machine?

Are you using prime line on the fax port? Or is the fax machine (or user) dialing the '9'? If you are using prime line, what access code is programmed in 10.09 for the fax port?

In class 1, is the port in question configured as a slt-fax, or just a standard slt-dtmf?

SLT-fax
They are dialing the 9..


would changing to slt-std make a difference?

Z
No - The configuration between SLT-FAX and STD simply changes the ring cadance (for ICM calls). Leave it as SLT-FAX
I assume these are analog trunks, right?
Check 11.02 - each trunk should have an individual access code, (i.e., 101 - 108).
You might try setting Prime Line (10.09) to an individual access code
Make sure 11.21 is enabled for all trunks

if i set a prime line then i have to ser 11.21 to enabled for all trunks?

yes - when you changed dial 9 to access CO group 1 directly, (07.03-01 = 9),then you must enable 11.21 for all trunks.
Previously, dial 9 was set to access an application/feature - Optimized Routing (LCR). Therefore you did not need to enable 11.21

well coudl there be an issue with the fax port using a specific line in the LCR? Hmm i may have to check that out.

Z
OK, Dude, put the pipe down - send the database file to someone...anyone; and we will help you out
send it to TelcomGirl