Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Iwatsu voicemail
#470037 09/25/11 05:51 PM
Joined: Dec 2010
Posts: 33
jpd Offline OP
Member
OP Offline
Member
Joined: Dec 2010
Posts: 33
I have a 4-port in-skin voice mail card that is still acting as an auto attendant and you can send a message but when you try to retrieve the meassage from any mailbox it just drops off. There are only four people in the office and they get very few messages so I don't think it is a question of overloading. I've read some past problems in the history and it seems maybe I can just do a reset without losing anything. And if so, is there any proceedure. Thanks. JD

Telephone Equipment Search
Re: Iwatsu voicemail
#470038 09/26/11 04:27 PM
Joined: Aug 2006
Posts: 1,657
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,657
Try sending a message to the mail box(es) in question, waiting a few minutes, then retrieving the message. This will verify the operation of the voice mail card and clear any spurious message waiting light. If you're still having a problem after this simple test, contact your vendor. You can reset the voice mail by resetting the phone system, but if your problem is spurious lights, the phone system will just re-light them when it boots back up.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Re: Iwatsu voicemail
#470039 09/27/11 05:39 AM
Joined: Dec 2010
Posts: 33
jpd Offline OP
Member
OP Offline
Member
Joined: Dec 2010
Posts: 33
I believe I tried that but I will give it another shot. I am going to guess that by resetting the phone system I will not lose anything. Thanks again. JD

Re: Iwatsu voicemail
#470040 09/30/11 01:54 PM
Joined: Jul 2006
Posts: 171
Member
Offline
Member
Joined: Jul 2006
Posts: 171
As long as the system CPU battery is still good and the voicemail is not using a hard drive that is failing you should be good as doing a reset. If you are using a hard drive based voicemail or if has been a long time since a backup was done of the phone system I would suggest getting your vendor to help with this.


Moderated by  Jadix, JBean3329 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
NS1000 UM GREETINGS
by ronaldjamesh - 05/26/20 08:49 PM
SV9100 Blue
by conxtel - 05/26/20 03:35 PM
No UM audio
by ILE - 05/26/20 02:14 PM
KXTD816 ringing wrong extension
by ToshiGal75 - 05/25/20 06:02 PM
SV9100 with 10 digit DIDs on SIP
by conxtel - 05/22/20 08:58 PM
Who's Online Now
42 members (Butch Cassidy, DMontgomery, Ruben, Silversam, conxtel, morephones, pdxjim911, Biztel Cuban Okie Tech, ronaldjamesh, dans, hbiss, Curlycord, Jeffrey Cohen, justbill, Daniel, Mercenary Roadie, Yoda, Memphisribs, dexman, Professor Shadow, Meyery2k, RATHER BE FISHING, newtecky, tylan, CSB, ILE, Touch Tone Tommy, Bezzor, westerntelephone, KRRath, mike b, erniejoey, Talbot, gelehu, iatech3800, Rok1215, Droptop, Arthur P. Bloom, mongo5150, vicbob, phonman123, Skunky), 558 guests, and 58 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums95
Topics93,721
Posts635,864
Members49,288
Most Online5,661
May 23rd, 2018
Today's Birthdays
kevitosc, MJK
Newest Members
Taulbs, nikauri, Darrel Mullins, fleming23, AKP
49287 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Bob-o 14
dexman 9
ILE 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners