|
|
|
|
Joined: Oct 2004
Posts: 17
Member
|
|
Member
Joined: Oct 2004
Posts: 17 |
I've just been handed our phone system's maintenance.... With little to no documentation! I need to change the auto attendant answer menu, along with the acd group destinations. Is there an easy explanation available somewhere? Thanks! -Jon
Jon Bivin - Engineering
Three Angels Broadcasting Network
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
The auto attendent answer menu is in the voicemail. It is controled by the CCR tree. If you know which CCR, you can change that greeting from any phone.
To change the ACD group destination, you need to access phone system programming and then goto ACD programming.
Good Luck!!
[This message has been edited by JJ (edited June 23, 2005).]
If all else fails, use a BFH.
|
|
|
|
|
Joined: Oct 2004
Posts: 17
Member
|
|
Member
Joined: Oct 2004
Posts: 17 |
So the CCR tree determines where an outside caller gets routed when they press 1 or 2 etc... ? Is there a way to loop back to hear the menu choices again? Thanks, -Jon
Jon Bivin - Engineering
Three Angels Broadcasting Network
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
Yes, the CCR tree is dial 1 for sales, 2 for parts, 5 to dial by name, etc.
You set the number of wrong keys and how many times it plays there also. For each CCR screen.
If all else fails, use a BFH.
|
|
|
|
Forums84
Topics94,531
Posts640,040
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
208
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
