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Joined: Jun 2006
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Joined: Jun 2006
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Using trixbox Pro Call Center Edition v 2.1 with HUD.
Is there a way for a non-ACD agent to pick up an ACD call ringing an agent's phone? HUD won't allow the manager to click and drag the incoming call to her own extension which she would like to do occasionally.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Jun 2006
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Just FYI for future reference, this is the answer I received from the trixbox forum:
Press *8 then 'dial' on the phone. This will intercept the current incoming call. If there is more than one incoming call then its a lottery as to which call gets picked up.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Mar 2002
Posts: 411
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You can also use a directed pickup if you want to grab it from a specific ringing telephone or a group pickup to narrow it down a bit more from "every telephone in the company".
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Joined: Jun 2006
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What whould the directed pick-up code be? We're having some issues with the *8. 
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Dec 2006
Posts: 810
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Try **+ext. If that does not work try adding this to /etc/asterisk/extensions_custom.conf and restart Asterisk when you're done
[app-pickup-custom]
exten => _**.,3,Pickup(${EXTEN:2}@from-did-direct)
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Jun 2006
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Thank you. I'll give that a try.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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