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The company I work for has more UPSs than people. Constantly replacing batteries. Occasionally they stop working. I have two on the workbench right now. A SmartUPS 1000 and SmartUPS 1400 (rack mount).
Is it worth getting them fixed?
Candor - Intelligence - Good Will
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Absolutely! I found a great place in Texas that consists mainly of former APC technicians who really know their stuff. I highly recommend them:
Power Protection Partners
6068 I-30 West
Royse City, TX 75189
(972) 635-2999
Contact is Cameron
Ed Vaughn, MBSWWYPBX
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Royse City, TX ... close to Dallas, I'm familiar with it.
Thanks for the heads up Ed
Candor - Intelligence - Good Will
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
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Ed, what kind of defects have you sent them that they've been able to repair?
That's been one frustration I've had with APC UPS's. They either end up cooking the batteries, or they report that batteries need replacement when the batteries are actually new. These are costly units to just throw away, simply because they are out of warranty!
Justin
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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So far, I've just been getting parts from them. Their prices on battery packs is much better than from APC. They claim that they can fix them all the way down to the transformer itself which is a lot more than APC is willing to do.
By the way, the new contact there is Mike.
Ed Vaughn, MBSWWYPBX
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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Justin, I've had that problem as well when new. This 1st I sent back to my supplier. The very next one did the same thing, so I just left it "charging" for a couple of hours and has worked every since. Had several now do that; same solution.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
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The battery/packs will not be fully charged and the APC 'assumes' that it has a bad cell. Same is typically true on a whole new APC UPS. But the instructions say charge for 8 hours for a reason.  Maybe I should mention that I got the job of rehabbing 600/650's that my last employer bought dirt cheap. 99 out of 100 just needed the dust blown out and the batterie(s) replaced. I'd run them thru 2 complete discharge/recharge cycles with a 500 watt load, disconnect the battery and stock them. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Originally posted by 5years&counting:
They either end up cooking the batteries I found out why. They have very powerful chargers--an APC SmartUPS 1400 has a charger capable of putting 10 amps into the battery, based on my measurements. When the battery is a small 7ah SLA it's easy to see why they don't last!
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
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Justin, the 'cooked' batteries are usually at end of life and have 1 bad cell. Net result is that the charger keeps trying to get the terminal voltage up to 13 Volts and it ain't happenin'. Batteries warp, swell, and even split wide open. John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Sep 2006
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I think the fast charging rate of APC UPSs make a cell failure more likely. It's downright abusive to put 10 amps into a 7AH battery.
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