web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#476052 12/03/09 02:06 AM
Joined: Jun 2007
Posts: 10
Baffled Offline OP
Member
OP Offline
Member
Joined: Jun 2007
Posts: 10
Since we're scrimping to save money at our Senior Center, I thought I'd take a shot at replacing a broken phone jack myself. Trying to be a hero, I bought a Radio Shack six-pin (RJ-11/RJ-14/RJ-25) modular telephone jack. I removed the old jack and discovered eight wires: BLUE, ORANGE, GREEN, BROWN, WHITE/BLUE, WHITE/ORANGE, WHITE/GREEN and WHITE/BROWN. The jack I bought has six points(RED, GREEN BLACK, YELLOW, WHITE and BLUE. Is there a way I can make it work? Which colors from the wall do I connect to which colors on the jack? If that's a lost cause, what jack should I buy? Or, is it time to bite the budgetary bullet and call the phone company?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#476053 12/03/09 02:18 AM
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
*****
Offline
RIP Moderator-Nisuko-Tie, General
*****
Joined: Jan 2004
Posts: 6,648
It will depend on what type of phone the jack is supporting

some require all four pairs , some work on a single pair

so what is the jack being used for ?


Skip
------------------------------------

Serving SW and West central Fl since 1984
#476054 12/03/09 02:40 AM
Joined: Jun 2007
Posts: 10
Baffled Offline OP
Member
OP Offline
Member
Joined: Jun 2007
Posts: 10
Thanks for responding, Skip! I sent you a private message. It would be great if you could help us save some $$$ on this!

#476055 12/03/09 04:20 AM
Joined: Oct 2006
Posts: 291
DJG Offline
Member
Offline
Member
Joined: Oct 2006
Posts: 291
I would go back out and buy a 8-pin ( rj-45 ) jack and hook it back up the way it was. No matter what it's used for it will work if you set it up the way it was.


Voice/Data & Cable Contractors, Avaya/Lucent, Nortel and Panasonic Serving Central Fl
#476056 12/03/09 04:23 AM
Joined: Sep 2005
Posts: 9,285
Likes: 6
Admin
*****
Offline
Admin
*****
Joined: Sep 2005
Posts: 9,285
Likes: 6
Quote
I removed the old jack and discovered eight wires: BLUE, ORANGE, GREEN, BROWN, WHITE/BLUE, WHITE/ORANGE, WHITE/GREEN and WHITE/BROWN.
In the industry we refer to them as 4 pair.

Blue & Blue/White is the first pair
Orange & Orange/White is the second pair
Green & Green/White is the third pair
Brown & Brown/White is the fourth pair


CAUTION If this is on a phone system then crossing, shorting or miss wiring could damage equipment.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built after 1980 don't expect it to work right.
#476057 12/03/09 04:25 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Quote
CAUTION If this is on a phone system then crossing, shorting or miss wiring could damage equipment. [/QB]
Well said .... an attempt to save a $100 may cost you several hundred.

#476058 12/03/09 09:25 AM
Joined: Nov 2008
Posts: 627
Member
Offline
Member
Joined: Nov 2008
Posts: 627
Quote
Originally posted by Baffled:
Since we're scrimping to save money at our Senior Center, I thought I'd take a shot at replacing a broken phone jack myself. Trying to be a hero, I bought a Radio Shack six-pin (RJ-11/RJ-14/RJ-25) modular telephone jack. I removed the old jack and discovered eight wires: BLUE, ORANGE, GREEN, BROWN, WHITE/BLUE, WHITE/ORANGE, WHITE/GREEN and WHITE/BROWN. The jack I bought has six points(RED, GREEN BLACK, YELLOW, WHITE and BLUE. Is there a way I can make it work? Which colors from the wall do I connect to which colors on the jack? If that's a lost cause, what jack should I buy? Or, is it time to bite the budgetary bullet and call the phone company?
I'm assuming since you bought a 6 position wall plate that is what came out of the wall.

Typically, the wh/bl bl/wh pair goes to screws with the red/green jumper wires (pins 3&4), the wh/or or/wh pair to the black/yellow (pins 2&5), and the wh/gr gr/wh pair to the white/blue (pins 1&6). That said, there is no guarantee the wiring in the phone room is standard - you might have dial tone on the brown pair, or on green and blue, or split pairs, or any number of funky configurations.

If you've taken the wires off of the old jack and didn't note their positions, it's best to call a pro to fix it.

Jack


The question is more important than the answer.
#476059 12/06/09 05:35 AM
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Quote
Originally posted by Fletcher:


If you've taken the wires off of the old jack and didn't note their positions, it's best to call a pro to fix it.

Jack
Another option would be to look at another active telephone jack that is the same, then copy the wiring from that location.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#476060 12/07/10 06:15 AM
Joined: Dec 2010
Posts: 9
Member
Offline
Member
Joined: Dec 2010
Posts: 9
Most likely, it is just plain old dialtone on the jack. From experience, I would assume the blue pair from the wall is carrying dialtone. Attach the white/blue from the wall to the green on the jack. Attach the blue from the wall to the red on the jack. This should work. If not, try the same with the orange or the green or the brown pair from the wall.


JBRD
#476061 12/07/10 06:51 AM
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Has anyone noticed that this thread is over a year old?


Ed Vaughn, MBSWWYPBX
Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 77 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5