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We have a DSC5010/832 and we programmed the system to report to the cell phone when tripped.
It worked fine until we switched phone company to digital system. Security system still dials out but does not reach cell phone. Do we have to change the Communicator Programming(301)to have more or delete '2 sec pauses'; 'wait for Dial Tone' or 'End Number'?
Any help is appreciated!
luik
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I would experiment with adding pauses at the end of the phone number.
The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence - Charles Bukowski
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Joined: Dec 2005
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I have never had much luck with a dialer on digital lines..please let us know how using the pauses works out
I Swear I did not touch anything 
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It's also worth a shot to make sure the panel is set to use "Tone" dialing instead of "pulse", Data Field 380 Option 3.
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Joined: Nov 2008
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Hi Guys, the pauses at the end of phone number does not work. The system was set to use "DTMF Dialing" in 380, Option 3. Any other suggestions? Thanks.
luik
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Joined: May 2003
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How are you testing that the systems still dials out? What do you hear etc. when the system attempts to dial?
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The modem's telephone green light blinks when the alarm trips indicating the phone is turned on but we cannot hear a dial tone.
luik
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Joined: Feb 2005
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If you can't draw dial tone there is another problem, not because of the switch to digital. If you connect a butt set to the line at the panel can you get dial tone and does it dial out?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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I don't understand what is a butt set to the line at the panel?
luik
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A butt set is a test set to test telephone lines and will allow you to listen to what is happening on the line when the panel tries to dial out.
More than likely when they installed your modem they just "back fed" the new line from whatever jack was closest to the modem. If the alarm was originally wired correctly for line seizure with standard dial tone at the d-marc, your line seizure is now in fact wired backwards and will actually kill dial tone to the panel when the alarm activates instead of the other way around.
It's probably an easy fix with the correct tools, but the cost of a butt sett is more than it would be to call in a tech to fix the problem. Without you being able to hear what is going on, unfortunately there is not much more we can help with as we are shooting in the dark too. Good luck.
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