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Busy Line
#48239 07/10/06 01:26 PM
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Is there a way to check weither there is a bad line or if there is something wrong with the programming? One of my users can no longer make outside calls and when people call her number, they receive a busy signal. The phone company said the phone number is fine. I checked the physical line...looks good. The inter-office connection is working good as well. Thanks for your help.

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Re: Busy Line
#48240 07/10/06 02:42 PM
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Is this an analog POTS line? If so, test set at frame will verify that it is good going into system. CNTRL C A screen is line test. Enter her Line ID - the result should be Y Y Y. X's are bad. If still doesn't work, move to another trunk port.
If it is NOT an analog POTS line, then none of the above is valid. Here's where your friendly neighborhood phone person comes in handy...
Mike

Re: Busy Line
#48241 07/10/06 03:16 PM
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Thanks for the suggestion. I'll give it a try.

Re: Busy Line
#48242 07/10/06 07:05 PM
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OR, If you know the trunk/co # in the system And Your exts start with 3XXX

You should be able to dial for example 9001 to pickup line 1 ,9002 for line 2 etc. 9010 for line 10...

Note: IF you have access to line 1 or 2 or 10etc. and it's not already in use...


I can see the light at the end of the tunnel..

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Re: Busy Line
#48243 07/11/06 08:26 AM
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Great, thanks again for the suggestion. I was finally able to trace it back to Qwest.

Re: Busy Line
#48244 07/13/06 06:12 AM
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It also might have been busied out in programming. Check under Line Maintenance (I)


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