Hi folks, we have a VX3 voicemail system connected via in-band integration. Whenever a caller leaves a voicemail and the recipient listens to the envelope information, it reports the message was left by "an outside caller" rather than the phone number of the caller. I have not been able to find much information in the VX3 documentation about whether or not caller ID is supported.
I would assume that the support is there, because when subscribers leave messages for eachother, the envelope information states the message was left by "subscriber X" etc.
The only possibility I can come up with is that since the VX3 is integrated with in-band signalling, it is using analog ports which don't reproduce the caller ID. So my question is: if I switch to an RS-232 connection to the VX3, will the CID info be transmitted properly? Or do I need to get ahold of an EVX or DVX? Any advice would be much appreciated. Thanks!
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Thanks for the reply. Yes, the system does have caller ID support. We have the CID info appear on all our phones and it transfers properly with the call.
I had a feeling the CID data wouldn't work through in-band integration. Does the VX3 support it through RS232 integration? Do the other models such as EVX and DVX support it? Thanks.
