atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems VXC ACD Mailboxes

I am trying to get the mailboxes on a VXC to be recorder boxes for ACD. I have a 228 cabinet with Eclipse 2.5.1 and SACD. It has an 8 port VXC. I have made 3 mailboxes, type 208 and have put the first 2 digits of the mailbox in the G screen mailbox field and nothing in the pf field. In the sequence box I have put 001 in the recording position and the last 2 digits of the mailbox. I have an older manual and that is what it says to do, but it does not go to the mailbox. On the C screen it shows the call in ACD que 1 and I get music on hold and then kicked back to the operator.
Thanks for any help.
Mark

It is the ACD group sequence box that I have put the 001 in the recording space and the last 2 digits of the mailbox in the msg space.

Mark,
I have always used Digital Voice Announcer (DVA) for all ACD greetings/recordings.
I can’t find any other additional Information to answer your question.
(Reference IDS manual E 7/97 405-17 & 18 and 410-13)
The IDS Eclipse Manual makes no reference to this setup or application.
My recommendation would be to add an DVA to your phone system!

Good Luck
Walt

Mark
Walt is correct you need to use dva to record acd recordings
Juno

Not Quite Guys,

Since ECPU 3.0 and ACPU 5.0 you CAN use VMS ports as ACD recorders, but they need to be on analog ports like the VX2, VX3 (maybe the AVX?).

In this specific case, you might want to give it a try, cause you are using a VXC not an EVX, the system sees the ports as an analog port and doesn't force you to have it on hunt group 36 to answer the call.

All you need to do is program the recorder number with a "2" on the recorder number field at station programming. So if your ACD sequence looks for recorder 006, Message 1...
... then you will program 206 on Recording number, 000 on Hunt Group and Y on VMS/Attend.
For more info look on section 403 of the manual under station programming-Recorder number-VMS Mailboxes as ACD Recorders.


The other thing you need to program is the G screen, forwarding and VMS, you need to program the bx# with the first two digits of the mailbox.

For example, suppose you wish to play the message in mailbox 3701 and single line extension 3002 is connected to the VX2. Program 37 in the Box# field of the single line extension (3002) and leave the pf field blank.
Program the Mg field of ACD sequence instruction with the last 2 digits of the mailbox to be played: Recording 006, Mg 01.
When the call reaches the box, it will dial extension 3002 beacause it has recording number 006 assigned (remember the 206?). When the VX2 answers, the IDS sends 3 7 0 1 (37 from the Forwarding and VMS Plans screen and 01 from the ACD sequence instruction). This allows to record as many messages as you like, not limiting you to the two minutes (best case scenario) of a DVA. (not to mention audio quality, I always thought that DVA audio needed a boost, but that's my opinion )

Hope this helps.

Scanner,

It appears the programming information you provided would work .
(I no longer have a older VMS to check out this application.)
However believe there may be several unseen problems with this configuration.
If the VMS has only 4 ports available, callers may experience a high number of rings while in ACD Que or normal VMS call may be delayed.

Walt