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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Recently installed a 45P with 8 sets. Two of the sets had problems. Is anyone else having problems with the 45P sets?
Thanks
Ken
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Joined: Dec 2007
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
1 set had no speakerphone and the other the intercom did not work.
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Joined: Dec 2004
Posts: 5,722
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I have had three handsets that had either a bad transmitter or reciever unit.
The sets were okay with another handset.
Ken
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
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Joined: Dec 2007
Posts: 908
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Hitechcomm sounds like an out of box failure, how is the warranty on these sets? any good or do you have to fight for warranty repair? We have'nt done any yet just info. for my boss maybe a selling point to him; for us to start.
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Joined: Dec 2004
Posts: 5,722
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I just dropped by their HQ and got three handsets, no questions.
Ken
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Repairs are easy. Just get a RMA # and send in set.
It gets returned quickly.
Usually 7-10 days.
Kansas City is to far for me to drop them off.
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Joined: Dec 2004
Posts: 5,722
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Ken, save them up and bring them out at the dealer's meeting....  I just had a situation where I needed a VM, they took care of me in the time it took to drive down there....Great Place and Great People.
Ken
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Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
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OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
I could not agree more. I think that will be in Oct., maybe I will bring them with me. See you then.
Ken
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